Outlook Voice Access
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Outlook Voice Access
There are two types of callers that will access the Unified Messaging system using the subscriber access number that is configured on a Unified Messaging dial plan: unauthenticated and authenticated.
When a caller dials the subscriber access number that is configured on a dial plan, the caller is considered anonymous or unauthenticated until they input information including their voice mail extension and a PIN. However, the only option that is available to anonymous or unauthenticated callers is the directory search feature. After the caller inputs their voice mail extension and their PIN, they will be authenticated and given access to their mailbox.
After they gain access to the system, they are using Outlook Voice Access, which is a series of voice prompts that allows the caller access to e-mail, voice mail, calendar, and other information. Subscriber access lets authenticated callers navigate their personal information in their mailbox, place calls, or locate users by using dual tone multi-frequency (DTMF) or voice inputs.
Non-Alphabetic Telephone Keypads
In some companies (particularly in East Asia), office telephones may not have letters on the keys of the telephone. This makes the spell-the-name feature using the DTMF interface nearly impossible without a working knowledge of this mapping. By default, Exchange Server 2007 Unified Messaging uses the E.161 key mapping. For example, 2=ABC, 3=DEF, 4=GHI, 5=JKL, 6=MNO, 7=PQRS, 8=TUV, 9=WXYZ. When inputting the combination of letters and numbers, for example "Mike1092", the numeric digits are mapped to themselves. For an e-mail alias of "Mike1092" to be entered correctly, the user will have to press the numbers 64531092. Also, for characters other than A-Z and 0-9 there will not be a telephone key equivalent and should not be entered. For example, the e-mail alias "mike.wilson" would be entered as 6453945766. Thus, there are 11 characters to be input, but only 10 digits will be entered by the user because the '.' does not have a digit equivalent.