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Configuring the Customer Experience Improvement Program (CEIP) in Operations Manager 2007

Updated: May 22, 2009

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

The Microsoft Customer Experience Improvement Program (CEIP) collects information about how you use Microsoft programs and about some of the issues you might encounter. Microsoft uses this information to improve the products and features you use most often and to help solve issues. Participation in the program is strictly voluntary.

When you choose to participate in the CEIP, you configure clients with Group Policy to redirect CEIP reports to a Microsoft System Center Operations Manager 2007 management server, instead of reporting directly to Microsoft. The management servers are configured to forward these reports to Microsoft.

The CEIP reports do not contain contact information about you or your organization, such as names or an address.

The CEIP reports forwarded from your organization to Microsoft are combined with CEIP reports from other organizations and individual customers to help Microsoft solve issues and improve the Microsoft products and features customers use most often. For more information about the CEIP, seethe CEIP page (

Use the following procedure to configure CEIP settings. The management server must have access to the Internet to participate in the program.

CEIP is a component of the Client Monitoring feature of Operations Manager 2007. Client Monitoring must be enabled on at least one management server and managed computers to participate in the CEIP. For information about enabling the Client Monitoring feature of Operations Manager 2007, see Configure Client Monitoring in Operations Manager 2007 in this guide. After a management server has been configured for client monitoring, all agents that are participating in CEIP should be configured via Group Policy to send their CEIP data to that management server.

To configure the CEIP settings for Operations Manager 2007

  1. Log on to a management server with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, and then click Settings.

  4. In the Settings pane, expand Type: General, right-click Privacy, and then click Properties.

  5. In the Global Management Server Group Settings - Privacy dialog box, on the CEIP tab, click Join the Customer Experience Improvement Program to join the CEIP program or click I don't want to join the program at this time to decline participation.

    You can click Tell me more about the program to view information about the CEIP program, including the privacy policy.