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Investigating and Resolving Alerts

Updated: May 22, 2009

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

Microsoft System Center Operations Manager 2007 displays alerts in the Operations console and the Web console as specified by monitors and rules. Any alert is an indication of an issue that has occurred somewhere in your environment. Individual alerts can pertain to individual monitored devices, such as a malfunctioning hard drive on a computer, or to an issue with a distributed application, such as Microsoft Exchange or Active Directory.

When you are addressing issues with alerts, you must consider the following:

  • The severity of the alert.

  • The number of times the alert has occurred.

  • The importance to your organization of the application or device that the alert refers to.

  • Knowing this information will allow you to prioritize the order in which alerts will be investigated and resolve the underlying issues.

The following topics provide detailed information about resolving alerts: