Business Alignment Processes and Activities

  • Article

Published: April 25, 2008

 

One of the most important things that IT can provide to any organization is a positive overall impact—to business outcomes, to objectives, to the bottom line. But this can happen only if IT’s service strategy is aligned to the goals and objectives of the organization. To assist in this process, the Business/IT Alignment SMF focuses on the following processes:

  • Define an IT service strategy.
  • Identify and map services.
  • Identify IT service demand and manage business requests.
  • Develop and evaluate the IT service portfolio.
  • Manage service levels.

Business Alignment acts as the coordinating SMF in the Plan Phase, responsible for taking input from the other SMFs within the phase—Reliability, Financial Management, and Policy—to drive business value and the IT service strategy.  Reliability, Financial Management, and Policy are ongoing functions that support the planning and optimization of the IT service strategy.

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