Service Monitoring and Control Service Management Function
Published: April 25, 2008
Position of the Service Monitoring and Control SMF Within the MOF IT Service Lifecycle
The MOF IT service lifecycle encompasses all of the activities and processes involved in managing an IT service: its conception, development, operation, maintenance, and—ultimately—its retirement. MOF organizes these activities and processes into Service Management Functions (SMFs), which are grouped together in lifecycle phases. Each SMF is anchored within a lifecycle phase and contains a unique set of goals and outcomes supporting the objectives of that phase. The SMFs can be used as stand-alone sets of processes, but it is when SMFs are used together that they are most effective in ensuring service delivery at the desired quality and risk levels.
The Service Monitoring and Control SMF belongs to the Operate Phase of the MOF IT service lifecycle. The following figure shows the place of the Service Monitoring and Control SMF within the Operate Phase, as well as the location of the Operate Phase within the IT service lifecycle.
Figure 1. Position of the Service Monitoring and Control SMF within the IT service lifecycle
Before you use this SMF, you may want to read the following MOF 4.0 guidance to learn more about the MOF IT service lifecycle and the Operate Phase:
This SMF should be useful to anyone who is responsible for the real-time observation of and alerting about conditions in an IT production environment for the purpose of monitoring the health of IT services, taking remedial actions to minimize incidents and events, and providing trend data for optimizing IT service performance.
It specifically addresses how to: