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Event ID 5039 (Windows SharePoint Services health model)

Windows SharePoint Services 3.0

Applies To: Windows SharePoint Services 3.0


Topic Last Modified: 2008-04-27

Information Rights Management (IRM) allows content creators to assign rights to documents that they send to others. These documents are referred to as “rights-protected” documents. The data in rights-protected documents is encrypted so that it can be viewed only by authorized users. Furthermore, a rights-protected document stores an issuance license that specifies which rights users have to the content. For example, an author can specify the following rights for a document:

  • Document is read-only.

  • Text in the document cannot be copied.

  • Document cannot be printed.

IRM relies on Windows Rights Management Services (RMS) to create the issuance license, and perform the encryption and decryption of rights-protected documents. When IRM is enabled on a list or library, Windows SharePoint Services 3.0 automatically adds the permissions that are assigned to an item to the issuance license of that item when that item is downloaded. This means that permissions that are set on documents in lists and libraries are enforced by IRM even after a document is downloaded from the site.

For more information about IRM and Windows SharePoint Services 3.0, see Deploying Active Directory Rights Management Services with Microsoft Office SharePoint Server 2007 Step-By-Step Guide (



Windows SharePoint Services




Windows SharePoint Services 3



Symbolic Name:



Information Rights Management (IRM): The COM object interface for protector %1 did not support the IRM protector interface.

Protector: %2

The protector was created as a generic COM object. When the IRM protector object interface was applied to this generic object, the generic object did not conform to the interface. All IRM protectors must be able to implement the IRM protector object interface.

To reload the IRM manifests provided with Windows SharePoint Services 3.0, you must reinstall Windows SharePoint Service 3.0. If the problem persists after reinstallation, check the server for malicious software.

Before reinstalling Windows SharePoint Services 3.0, it is highly recommended that you back up all data on the affected server.

To perform this procedure, you must be a member of the Administrators group on the local computer.

To verify that this problem is resolved, users should download and then re-upload a file from a rights-managed document library. If successful, then the problem is resolved.

To activate Information Rights Management on a document library, navigate to that library’s Document Library Settings page. Click Information Rights Management and select Restrict permission to documents in this library on download.

You must be a site administrator to perform this task.

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