Troubleshooting the SMS 2003 Management Pack

There are a number of actions that you can take to troubleshoot product issues:

Ensure that Operations Manager 2007 is installed properly.
Ensure that Operations Manager 2007 configuration settings are set properly.
Ensure that all Microsoft® Systems Management Server (SMS) systems have been configured with Operations Management information.
Ensure that all managed SMS Provider and SMS site database computers have the Operations Manager 2007 agent installed and are enabled to proxy for other computers.
Verify that your import of the Management Pack is complete and successful.
Ensure that all relevant entities are enabled, such as rules and associated alerts.
Ensure that the computer groups are populated with the correct computers. You can use Views to perform this inspection.
Ensure that there are no heartbeat failure alerts.
Ensure that the heartbeat interval is set properly and that the rules are propagated to the Operations Manager 2007 agent computer.
Ensure that dependent services, including Windows Management Instrumentation (WMI), World Wide Web Publishing Service, Internet Information Services (IIS) Admin Service, Background Intelligent Transfer Service (BITS), and MSSQLServer, are installed and running properly on SMS 2003 site systems.
Ensure that there are no rules being automatically disabled by Operations Manager 2007 due to excessive firing, incorrect syntax, or scripts running too long.
Ensure that all performance counters are properly installed.

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