CHAPTER 3B Upgrade Small Business Server 2000

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This chapter provides the step-by-step instructions for upgrading from Microsoft® Small Business Server 2000 to Windows® Small Business Server 2003 on the same computer.

If you want to upgrade to Windows Small Business Server 2003 by replacing the computer running Small Business Server 2000 with a new computer, you must complete a server migration. For information about Small Business Server 2000 migrations, see https://go.microsoft.com/fwlink/?LinkId=16414.

For information about Small Business Server 4.5 migrations, see https://go.microsoft.com/fwlink/?LinkId=16415.

Steps to Complete an Upgrade

When you upgrade from Small Business Server 2000 to Windows Small Business Server 2003, Setup guides you through the following four steps:

  • Upgrading the operating system.
  • Configuring the operating system based on the needs of your small business.
  • Upgrading server tools and application.
  • Completing the To Do List tasks, which appear at the end of Setup.

Setup provides default values that are typical for a small business. It is recommended that you accept these values. However, if you want to change a default value, click More Information.

Before You Begin the Upgrade

Complete the following steps before you begin the upgrade.

  1. Ensure you have installed Small Business Server 2000 Service Pack 1. To verify if your server is running the service pack, click Start, and then click Small Business Server Administrator Console. In the console pane, click Server Status (BackOffice Home). In the details pane, click About. The version will say 2000 with Service Pack 1. If you are not running Service Pack 1, you can install it using the disc if it was included with your media or you can download it from the Web. For more information about downloading the service pack, search for Knowledge Base article 326924 at https://go.microsoft.com/fwlink/?LinkID=4441.
  2. Check the hardware requirements to ensure your computer meets at least the minimum requirements. However, using the recommended hardware improves system performance. To review the hardware requirements, see Appendix A, "Additional Information."
  3. Prepare your hard disk by running Disk Cleanup and Disk Defragmenter. To open Disk Cleanup, click Start, click Run, and then type Cleanmgr.exe. To open Disk Defragmenter, click Start, click Run, and then type Dfrg.msc.
  4. Ensure your hard disk has at least 2 gigabytes (GB) of free space. This space is temporarily used by Setup.
  5. Verify that your computer hardware and existing applications are compatible with Windows Small Business Server 2003. To do this, see the Windows Server Catalog at https://go.microsoft.com/fwlink/?LinkId=4303.

Important

Ensure that you have updated drivers for your hardware devices and the latest system BIOS (basic input/output system). The device manufacturer can help you obtain these items. Additionally, if you have a hardware driver that is not supported, contact your hardware manufacturer before running Setup.

Another option for checking whether hardware drivers and existing software are supported is to click **Check System Compatibility** on the **Autorun** page of Windows Small Business Server 2003 Disc 1 or the DVD (if available).
It is recommended that you check for system compatibility with third-party applications, such ast line-of-business applications. When checking system compatibility, if you see issues specific to your operating system or the installation, it is recommended that you wait to address the issues. Setup automatically checks that operating system and upgrade requirements are met. For a list of Setup requirements, see the "Windows Small Business Server 2003 Setup Requirements" white paper at [https://go.microsoft.com/fwlink/?LinkID=16548](https://go.microsoft.com/fwlink/?linkid=16548).
  1. Determine if you need to collect new information for connecting to the Internet. To do so, complete the section "Required Information for Connecting to the Internet" in Appendix A. You will then be ready to run the Configure E-mail and Internet Connection Wizard at the end of Setup. Although your existing Internet connection settings are preserved during the upgrade process, there may be new information that you will need to collect.
  2. The day or evening prior to beginning the upgrade, it is recommended that you complete a virus scan of all drives and files.

Warning

Do not scan the Exchange M: drive as this can lead to corruption of the Exchange database. For more information, see the white paper discussed in Step 8.

  1. Complete and verify a full backup.
    • Perform a full system backup including the System State data and Exchange. For more information about backing up Small Business Server 2000, see the "Backup and Recovery for Small Business Server 2000" white paper at https://go.microsoft.com/fwlink/?LinkId=12282.

Warning

Do not back up the Exchange M: drive as part of the Exchange backup as this can lead to corruption of the Exchange database.

Verify that the backup ran successfully, and then test the integrity of the backup. To do this, select random files from your backup, restore them to an alternate location, and then confirm that the files are the same.
  1. If you are beginning the upgrade while users are still working on the network, have users log off from the domain. It is recommended that you notify users that they will need to log off in a short while and that they will lose their Internet connection. You can quickly notify all users by using the net send command. At a command prompt, type: Net send * You must log off from the domain in approximately 5 minutes. At that point, the Internet will also be unavailable. Wait the specified amount of time, and then continue.
  2. Unless your Internet connection device provides a firewall service for your local network, it is recommended that you disconnect your Internet connection device from the Internet.

Important

When disconnecting your Internet connection device from the Internet, do not disconnect it from your server.

  1. Stop services for any third-party applications that are running on the server using the Local System account. If a third-party application is running using the Local System account, it may have a file lock on operating system files. This will prevent Setup from upgrading your operating system. To determine if an application is running as the Local System account, open Services (click Start, click Run, and type Services.msc) and check for third-party services that have Log On As set to Local System account. If there are third-party services using the account, stop the service, record the setting for Startup Type, and then set Startup Type to Disabled.
  2. Unless your Internet connection device provides a firewall service for your local network, it is recommended that you disconnect your Internet connection device from the Internet.

Important

When disconnecting your Internet connection device from the Internet, do not disconnect it from your server.

  1. Turn off or disable any disk utilities that may be running, such as real-time antivirus monitoring software or backup software that use open file agents. Disk utilities can cause problems while running Setup.

Step 1: Windows Installation

To complete an upgrade of Windows Small Business Server 2003, Setup first upgrades the operating system. If your computer has a DVD drive, it is recommended that you use the DVD (if available) to run Setup. The DVD does not require the disc swapping that is required when using the CDs. If you are unsure whether your computer supports a DVD, see your hardware manufacturer's documentation.

Important

After the operating system is installed, do not customize your server until you have completed the To Do List, which appears as part of completing Setup.

Estimated Completion Time: 40 minutes

Estimated completion times throughout this procedure are based on minimum hardware requirements.

Step 1: Windows Installation

  1. Log on to the computer, using the built-in Administrator account.

  2. Insert the DVD or Windows Small Business Server 2003 Disc 1 into the CD-ROM or DVD drive. The Autorun page should appear.

    If it does not appear, click Start, click Run, and then type D: \Setup.exe, where D: is the letter of your CD-ROM drive. If you are using the DVD, type D :\CD1\Setup.exe, where D is the letter of your DVD drive.

  3. Click Set up Small Business Server.

  4. On the Welcome to Microsoft Windows Small Business Server page, click Next.

  5. The Upgrade Information page lists the tasks in the "Before You Begin the Upgrade" section. If you have completed these tasks, click Next.

  6. The Setup Requirements page appears, which lists requirements for installation, warning messages, or informational messages. To continue Setup, you must resolve all requirements for installation. If there is a warning message, you must either fix the issue or select the I acknowledge all warnings check box.

    1. If resolving a condition requires you to restart your computer, you must restart Setup. To do so, click Start, and then click Run. If you are using the CD, type D :\Setup.exe, where D is the letter of your CD-ROM drive. If you are using the DVD, type D :\CD1\Setup.exe, where D is the letter of your DVD drive.
    2. Click Next to continue.

  7. On the License Agreement page, read the agreement, and then click I agree to continue.

  8. On the Product Key Information page, type your product key.

  9. On the Required Components page, click Next to begin the upgrade of your operating system.

  10. The Component Progress page appears, listing the progress of the operating system upgrade. During the upgrade of your operating system, the computer will restart several times.

    The installation is completed in about 20 minutes, during which time you do not need to provide any input (based on the minimum hardware requirements).

  11. When the Windows Logon screen appears, the operating system upgrade is complete. Continue on to Step 2.

Step 2: Windows Configuration

Setup now configures the upgraded operating system in preparation for upgrading applications and tools.

Estimated completion time: 30 minutes

Step 2: Windows Configuration

  1. Log on to the computer, using the built-in Administrator account.

  2. On the Continuing Microsoft Windows Small Business Server Setup page, click Next.

  3. On the Company Information page, verify company information.

  4. The Logon Information page appears. It is recommended that you click Log on automatically, and then type the password for the account with which you are currently logged on. When you select this option, Setup continues to install components each time the computer restarts. Your password is temporarily stored until Setup is completed or canceled.

  5. On the Windows Configuration, click Next to install components that must be installed or configured before Setup can continue. The installation takes several minutes.

  6. The Component Progress page appears, listing the progress of component installation and configuration. If the computer must be restarted and you chose to log on automatically, Setup continues without your needing to log on. Otherwise, you must log on using the built-in Administrator account after the computer restarts.

    You do not need to provide any input for about 20 minutes (based on the minimum hardware requirements).

  7. When the Component Selection page appears, continue on to Step 3.

Step 3: Server Applications Installation

After the operating system is configured, Setup upgrades the Windows Small Business Server tools and applications.

Estimated Completion Time: 1.5 hours for a default installation

Note

If SQL Server 2000 is running on the computer running Windows Small Business Server 2003, an instance of Microsoft Data Engine is still installed as part of installing and configuring Microsoft® Windows® SharePoint® Services. This does not affect the existing installation of SQL Server.

Step3: Server Applications Installation

  1. On the Component Selection page, the required installation actions are listed.

  2. On the Data Folders page, you can select a different location for intranet files. Additionally, if you selected to install an application that was not installed on Small Business Server 2000 and the application requires a data folder, you must specify the location for data at this point.

  3. On the Component Summary page, verify the installation actions for the list of components.

  4. The Component Progress page appears, providing status on the installation. For components that require the computer to restart, Setup continues if you selected to log on automatically.

    If you are using the CDs for installation, you will need to insert a new CD each time you are prompted. If you are using the DVD, no user interaction is required for about 1 hour.

Note

If there are errors or messages related to a component you selected to install, the Component Messages page appears. Review the errors or messages.

  1. On the Finishing Your Installation page, click Finish, and then click OK to restart your computer. To complete the upgrade, continue on to Step 4.

Step 4: To Do List

To finish your installation, complete the tasks on the To Do List. It is recommended that you complete the tasks in the order presented. Click Start to begin a task, click the check box beside Done to track which tasks you have completed, and click More Information to learn more about the task.

Estimated Completion Time: 30 minutes (excluding the time it takes to run client Setup at each client computer)

Network Tasks

  • View Security Best Practices. It is recommended that you read through and complete security best practices to help you secure your network. Clicking this task displays a list of security best practices.
  • Connect to the Internet. Clicking this task starts the Configure E-mail and Internet Connection Wizard. Although your Internet connection settings were preserved during the upgrade process, the Configure E-mail and Internet Connection Wizard has new functionality that was not included in the Small Business Server 2000 Internet Connection Wizard. It is recommended that you complete this task to properly configure network, firewall, secure Web site, and e-mail settings for Windows Small Business Server 2003. At the end of the wizard, you are prompted to configure password policies. If you allow access to the server from the Internet, it is highly recommended that you enforce strong user passwords. Strong passwords provide an additional layer of protection against an unauthorized user gaining access to your network. The requirement for strong passwords does not take effect for three days, which helps to simplify the process of setting up user accounts and client computers.

Important

If you disabled your real-time antivirus software when you started Setup, enable it again before connecting to the Internet. Before completing this task, you must reconnect the Internet connection device to the Internet. For details, click More Information next to the Connect to the Internet task on the To Do List.

  • Configure Remote Access. Complete this task if you want to allow remote client computers to connect to your local network through virtual private network (VPN) connections, dial-in connections, or both. Clicking this task starts the Remote Access Wizard.

Important

If users currently have permission to access the local network remotely, you must assign users to the Mobile Users security group for them to continue to have the necessary permissions. To do so, complete the Migrate Users task on the To Do List.

  • You can also deploy the Connection Manager configuration package, which configures the settings necessary for connecting mobile and remote client computers to the local network. To do so, complete the Add Users and Computers task on the To Do List.

If you upgraded to Windows Small Business Server 2003 from Small Business Server 2000, and the Internet Information Services (IIS) Lockdown Wizard and URLScan security tool are installed, then by default executable (.exe) files cannot be requested through the IIS default Web site. As a result, if you try to download Connection Manager from Remote Web Workplace, you receive a "404 File Not Found" error. To resolve this problem, either remove the URLScan security tool from the IIS default Web site or modify the configuration of the tool to allow .exe files.

  • Activate Your Server. You must activate your server. Clicking this task starts the Windows Product Activation wizard. Follow the instructions to activate your server.
  • Add Additional Client Licenses. If you have more than five client computers, you must add upgrade client licenses for Windows Small Business Server 2003. This task requires that you first activate your server. Clicking this task starts the Add License Wizard.
  • Import Files. Complete this task to import files from your server or shared folders on the network to Document Libraries in Windows SharePoint Services. Clicking this task starts the Import Files Wizard.

Management Tasks

  • Migrate Users. Complete this task to update user accounts from the templates used in Small Business Server 2000 to the templates used in Windows Small Business Server 2003. Clicking this task starts the Change User Permissions Wizard.

Important

If you do not complete this task, some features may not be available to your users.

Important

If users currently have permission to access the local network remotely, you must assign users to the Mobile Users security group for them to continue to have the necessary permissions. To do so, complete the Migrate Users task.

  • Upgrade Client Computers. Complete this task to update existing client computers for the settings necessary for Windows Small Business Server 2003. Clicking this task starts the Set Up Computer Wizard.

Important

If you do not complete this task, some new features and settings specific to client computers will not be available to users.

  • Configure Fax. If you have a fax modem, complete this task to configure Fax Service for sending and receiving faxes. Clicking this task starts the Fax Configuration Wizard.
  • Configure Monitoring. Complete this task to set up alert notifications and server performance and usage reports for your server. Clicking this task starts the Monitoring Configuration Wizard.
  • Configure Backup. Complete this task to configure server backup. Clicking this task starts the Windows Small Business Server Backup Configuration Wizard. Third-party software is not required.

Important

Information about backing up your server running Windows Small Business Server is not included in this guide. It is recommended that you download and then print a copy of “Backing Up and Restoring Windows Small Business Server 2003,” which is available at the Microsoft Web site (https://go.microsoft.com/fwlink/?LinkID=39741).

You have completed the upgrade. To begin managing Windows Small Business Server 2003 or to open the new administrator console, click Open Server Management on the To Do List.

To learn more about the management and monitoring tools included with Windows Small Business Server 2003, see Chapter 4, "Administering and Monitoring Your Server."

Important

If you disabled any third-party services during the "Before You Begin the Upgrade" section, you must change the Startup Type back to the original setting, and then start the service. To do so, open Services (click Start, click Run, and then type Services.msc).

Step 5: Premium Technologies Installation

Windows Small Business Server 2003 with SP1 Premium Edition includes the Premium Technologies disc, which includes Microsoft® SQL Server 2000 and Microsoft Internet Security and Acceleration (ISA) Server 2004. A Microsoft Office FrontPage® 2003 disc is also included.

  • You can install SQL Server 2000 as your database for a business application. Additionally, you can upgrade the instance of SQL Server™ 2000 Desktop Engine (Windows) (WMSDE) used by Windows SharePoint™ Services if you want to be able to search document libraries in your company’s internal Web site.
  • You can install ISA Server 2004 as the firewall for your local network. You must then run the Configure E-mail and Internet Connection Wizard to configure your firewall settings.
  • You can also install FrontPage 2003 on one computer in the Windows Small Business Server network so that you can create or modify your Internet Web site.

For step-by-step instructions, insert the Premium Technologies disc into the drive, and then click How to Install.