Other considerations for troubleshooting mobile devices.

If you continue to have a problem using your mobile device, consider the following questions:

  • Does your mobile device have sufficient signal strength?
  • Can you browse to other internal or external Web sites?
  • Have you tried turning off the device and then turning it back on?
  • Does your mobile device synchronize when connected to the server?
  • Have you allowed access to the Outlook Mobile Access Web service from the Internet using the Configure E-mail and Internet Connection Wizard?
  • Are you using an external router? Are ports 80 and 443 open and pointed to the server?
  • Have you tried reconfiguring your mobile device?
To reconfigure your mobile device
  1. On the client computer, click Start, point to All Programs, and then click Microsoft ActiveSync.

  2. Connect the mobile device to the client computer by using the cradle or cable included with the device.

  3. Click Start, and then click All Programs.

  4. Click Small Business Server Tools, and then click Configure Mobile Device.

    The device will be reconfigured with the original Windows Small Business Server settings, and users will be able to synchronize with the server within a few seconds.

noteNote
The mobile device configuration program is at the following location: Program Files/Windows Small Business Server/Clients/SBSMobConfig.exe

For more information, open Help and Support and search for "To allow access to Web services on the server.

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