Event ID 12305 — Volume Shadow Copy Service Operations

Updated: January 27, 2011

Applies To: Windows Server 2008

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The Volume Shadow Copy Service (VSS) provides the ability to create a point in time image (shadow copy) of one or more volumes that can be used to perform backups. The service is also used during restores of applications.

Event Details

Product: Windows Operating System
ID: 12305
Source: VSS
Version: 6.0
Symbolic Name: VSS_ERROR_DEVICE_NOT_CONNECTED
Message: Volume Shadow Copy Service error: Volume/disk not connected or not found. Error context: %1. %2

Resolve

Ensure that the volume shadow copy disk and shadow copy storage area volume are accessible

Ensure that the volume shadow copy disk and the volume shadow copy storage area volume are accessible from the operating system. If that does not work, restart the computer.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To ensure that the volume shadow copy disk and the volume shadow copy storage area volume are accessible from the operating system:

  1. Click Start, click Run, type diskmgmt.msc, and then click OK.
  2. In Disk Management, click View, click Top, and then select Disk List.
  3. In Disk Management, click View, click Bottom, and then select Volume List.
  4. Make sure that Disk Management displays an Online status for fixed disks and a Healthy status for volumes. For disk status descriptions, see http://go.microsoft.com/fwlink/?LinkId=103403. For volume status descriptions, see http://go.microsoft.com/fwlink/?LinkId=103404.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the Volume Shadow Copy Service is started:

  1. Click Start, point to Administrative Tools, and then click Services.
  2. In the results pane, double-click Volume Shadow Copy.
  3. In Service status, make sure that the status is Started. If the status is not Started, click Start.
  4. Make sure Startup type is set to Manual.
  5. Click OK.

Related Management Information

Volume Shadow Copy Service Operations

File Services

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