Event ID 62 — Printer Driver Installation Status

Updated: November 30, 2007

Applies To: Windows Server 2008

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Printer driver installation status relates to the process of installing or updating printer drivers.

Event Details

Product: Windows Operating System
ID: 62
Source: Microsoft-Windows-PrintSpooler
Version: 6.0
Symbolic Name: MSG_DRIVER_MISMATCHED_WITH_SERVER
Message: This version of Windows does not support Windows NT 4.0 (kernel mode) printer drivers and cannot accept the %2 driver from the remote server %1. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device.

Resolve

Install an updated driver

Windows NT 4.0 printer drivers are not supported on computers running Microsoft Windows Vista or later. Obtain from the printer manufacturer a driver (that displays the Designed for Windows logo) for the specific model of printer, and install the driver on the affected computer.

Verify

To verify that you resolved the problem:

  1. Open the Printers folder on the affected computer, right-click an open area, and then click Server Properties. Make sure that the expected driver is installed.
  2. In the Printers folder, right-click the printer and then click Properties. On the Advanced tab, confirm that the expected driver is selected.
  3. Print a test page. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.

Related Management Information

Printer Driver Installation Status

Printing Infrastructure

Community Additions

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