Event ID 31 — WUA Update Download

Updated: December 13, 2007

Applies To: Windows Server 2008

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Windows Update Agent downloads updates from Windows Update, Microsoft Update, or Windows Server Update Services. Windows Update Agent can be configured to automatically detect and download updates or can be set to manually download updates by the user.

Event Details

Product: Windows Operating System
ID: 31
Source: Microsoft-Windows-WindowsUpdateClient
Version: 7.0
Symbolic Name: VISTA_MSG_DOWNLOAD_FAILED
Message: Windows Update failed to download an update.

Resolve

Re-establish connection to Windows Update server

If there is no connection with the Windows Update server, you can check the connection manually by running the wuauclt.exe utility. Wuauclt is a background process that polls the Microsoft Update or Windows Update Web site for updates. Running wuauclt with the /detectnow switch instructs the program to check the server for updates immediately.

  1. Open the Command Prompt window in administrator mode.
  2. Type wuauclt /detectnow, and then press ENTER.
  3. At the command prompt, type eventvwr.msc and press ENTER to open Event Viewer. Look for Event ID 30, 31, or 33.

 

Verify

To confirm Windows Update Agent is downloading updates successfully when Automatic Updates is on:

  1. Open an elevated Command Prompt window. Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. Type wuauclt /detectnow, and then press ENTER.
  3. At the command prompt, type eventvwr.msc and press ENTER to open Event Viewer.
  4. To check for events in Event Viewer:
    1. In the left panel of Event Viewer, click Application and Service Logs.
    2. Expand Microsoft, and then expand Windows.
    3. Click WindowsUpdateClient, and then click Operational.
    4. Check to see if Event ID 41 is present in the event list to confirm that Windows Update Agent has successfully downloaded the updates.

Related Management Information

WUA Update Download

Windows Update

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