The user cannot browse the Internet when the mobile device is connected using the cradle or cable (applies only if Internet Security and Acceleration Server 2000 is installed).

Cause:  If you connect the mobile device by using a cradle or cable, you are considered anonymous when browsing the Internet. If ISA Server is installed on the computer running Windows Small Business Server 2003, anonymous browsing is not allowed.

Solution:  Follow the instructions for Microsoft Pocket PC Phone Edition 2002, Microsoft Pocket PC Phone Edition 2003, or Microsoft SmartPhone 2003, and then follow the instructions to configure ActiveSync settings.

To configure connection settings for Microsoft Pocket PC 2003 or Microsoft Pocket PC Phone Edition 2003
  1. On the mobile device, click Start, and then click Settings.

  2. On the Connections tab, click Connections.

  3. Click Set up my proxy server.

  4. On the Proxy settings tab, check the This network connects to the Internet box, and then check the This network uses a proxy server to connect to the Internet box.

  5. Type the proxy server name, and then click Advanced.

  6. In the Port box, type 8080.

  7. Click OK, and then click OK again.

To configure connection settings for Microsoft SmartPhone 2003
  1. On the mobile device, select Start, select Settings, and then select Date connections.

  2. Select Menu, select Edit Connections, and then select Proxy Connections.

  3. Select Menu, and then select Add.

  4. In the Connects From box, select Work. In the Connects To box, select The Internet.

  5. In the Proxy (name:port) box, type the server name and port, using the following format:

  6. ServerName :8080

  7. Type your user name and password, and then select Done.

To configure connection settings for Microsoft Pocket PC Phone Edition 2002
  1. On the mobile device, click Start, and then click Settings.

  2. On the Connections tab, click Connections.

  3. Under Work Settings, click Modify.

  4. On the Proxy settings tab, check the This network connects to the Internet box, and then check the This network uses a proxy server to connect to the Internet box.

  5. Type the proxy server name, and then click Advanced.

  6. In the Port box, type 8080.

  7. Click OK, and then click OK again.

To configure ActiveSync settings
  1. On the client computer, click Start, point to All Programs, and then click Microsoft ActiveSync.

  2. On the Tools menu, click Options, and then click the Rules tab.

  3. In the Connection box (under Pass Through), click the down arrow, and then click Work.

The first time that you use the device to browse the Internet, you are prompted for a user name and password. Type a user name that is a member of the Windows Small Business Server Internet Users group, and save the password so that ActiveSync can synchronize with the server.

noteNote
If you still cannot browse the Internet, see the person responsible for your network to ensure that you have the correct permissions.

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