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The Microsoft Exchange 2000 Server Resource Kit contains two separate guides: the Enterprise Deployment Guide and the Resource Guide.

The Enterprise Deployment Guide contains information to help you deploy Microsoft Exchange 2000 Server in various environments. It explains upgrading earlier versions of Exchange, migrating to Exchange from other messaging systems, creating intra-company and inter-company Exchange organizations, deploying real-time collaboration services, and integrating Exchange with the Active Directory directory service. The Enterprise Deployment Guide also contains server sizing recommendations, network routing considerations, backup and restore information, project planning guidelines, and practical planning strategies.

The Resource Guide contains in-depth and advanced technical information about optimizing your Exchange organization, backing up your servers, preventing and recovering from disasters, and designing your Exchange architecture. This content includes information from the Exchange product development team and participants in the Exchange Rapid Deployment Program.

Enterprise Deployment Guide

The Enterprise Deployment Guide contains a broad collection of advice, recommendations, and practical information that has been developed by experts from Microsoft Consulting Services and partners who are solving real deployment challenges in the field.

As you read the Enterprise Deployment Guide and implement suggested strategies, it is important to consider how the authors developed the content for this guide. The content is based on the functionality of pre-release versions of Exchange 2000. Therefore, you are reading the first available deployment information based on real-world experience with Exchange 2000. Program managers and software testing engineers from the Exchange product team have reviewed and provided feedback on each chapter. Nonetheless, remember that some of the findings from the authors of this guide and feedback from the Exchange Rapid Deployment Program might have resulted in improvements in Exchange 2000 after this book was released for publication. Thus, it is important to regularly check for updated deployment information. For the most current information, visit Exchange Up-To-Date on the Exchange Web site at

Because Exchange 2000 and Microsoft Windows 2000 Server include significant improvements in functionality, no single volume can contain a comprehensive treatment for all deployment, upgrade, and migration topics. Deploying Active Directory and Exchange 2000 in a large enterprise requires careful planning, especially if you are upgrading or migrating from an existing messaging system. Good planning produces more manageable, scalable, and reliable messaging solutions. Use the Enterprise Deployment Guide as one of many sources for Exchange and Active Directory deployment information.

The content in the Enterprise Deployment Guide exists primarily for enterprise administrators to plan and execute Exchange deployment projects across large geographical areas. Administrators for smaller or less complex deployment projects can also benefit from the advanced deployment information in this guide. This information is useful for any administrator who wants to design a messaging system that does not restrict future growth.

Different professionals have written each chapter in the Enterprise Deployment Guide based on their experiences with pre-release versions of Exchange 2000. Thus, each chapter presents a contained solution rather than one part of a comprehensive narrative. Although reading this book from beginning to end is recommended, you do not need to do so to solve specific challenges. Rather, you can read those chapters that pertain to your situation and briefly scan other chapters for information that might be useful in the future.

Resource Guide

The Enterprise Deployment Guide provides strategies and knowledge from the field. The Resource Guide explains how Exchange 2000 works. The Resource Guide contains the first available advanced information for Exchange 2000. It extends the Exchange 2000 Server product documentation.

Administrators who want to learn how Exchange 2000 works will benefit from the information in this guide, including topics about the architecture of Exchange and steps for troubleshooting. This guide contains information about Exchange and Windows 2000 features and concepts. Microsoft recommends you read the Microsoft Windows 2000 Server Resource Kit to help you understand the integration between the two products.

The Resource Guide explains Exchange internal processes and provides procedures for backing up your servers, preventing disasters, securing servers from attacks, keeping users' data private, optimizing your Exchange 2000 and Windows 2000 configuration, and tuning your servers. You also learn how to troubleshoot Exchange 2000 issues and customize your Exchange organization with technologies such as Collaboration Data Objects (CDO).

This book is written for enterprise administrators and assumes that you know about Exchange concepts that are presented in the Exchange 2000 documentation. For the most current information about Microsoft Exchange 2000 Server, visit Exchange Up-To-Date on the Exchange Web site at

Resource Kit Compact Disc

The Microsoft Exchange 2000 Server Resource Kit companion CD includes a variety of tools and resources to help you work efficiently with Exchange 2000.

Note The tools on the CD are designed and tested for the U.S. version of Exchange 2000 and Windows 2000. These programs can cause unpredictable results. The documentation on the CD, including the HTML Help version of this book, is in English.

Exchange 2000 Server Resource Kit Online Book contains everything that is in the printed book in an online, searchable format.

Exchange 2000 Server Deployment Planning Templates developed by Microsoft consultants are for you to use and customize during the planning process.

Exchange 2000 Server Tools and Tools Help were developed by Microsoft. These tools are unsupported and provided in their current form without warranty of any kind. The tools on the companion CD are introduced and documented in an HTML Help file (Exchtool.chm) that is in the Help directory on the CD.

Resource Kit Support Policy

The software supplied in the Microsoft Exchange 2000 Server Resource Kit is not supported. Microsoft does not guarantee the performance of the tools, response times for answering questions, or bug fixes for the tools. However, Microsoft does provide a way for customers who purchase the Microsoft Exchange 2000 Server Resource Kit to report bugs and receive possible fixes for their issues. You can do this by sending e-mail to mailto: This e-mail address is only for issues related to Microsoft Exchange 2000 Server Resource Kit. For issues related to the Microsoft Exchange 2000 Server product, see the support information included with the product.

Document Conventions

The following style conventions and terminology are used throughout this book.




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We dedicate this volume to the authors, contributors, and reviewers who generously gave their time, experience, and knowledge to make this book a reality.

Group Program Manager Allan Risk

User Education Manager Walden Barcus

Program and Project Managers Matthias Leibmann, Sharon Farrar, Dylan Miller, Peter Van Niman, Valerie Wright

Authors Andy Koopmans, Dylan Miller, Phil Embleton, Melissa Simmons, John Speare, John Fisher, Robert Dring, Bob Hunt, Tom Richer, Paul Sebben, Patrick McFarland, Peter Nilsson, Michael Aday, Will Martin, Andrew Holmes, Ziad Chbeir, William Riedell, Ramon Infante, Christophe Besançon, Christophe Leroux, Jens Trier Rasmussen, Martyn Davis, Cherif Djerboua, Daniel Martin, Greg Dodge, Mark Garcia, Dan Bloch, Sasha Frljanic, David Hitchen, Jung-Uh Yang, Stanley Lum, Jim Pillar, Marc Stanton, Sybil Wood, Walden Barcus, Markus Vilcinskas, Tony Soper, Matthias Leibmann, Carl Solazzo

Lead Editor Frank Delia

Editors Todd Young, Susan Bradley, Amy Stockett, Pamela Miller, Sharon Farrar, Valerie Wright

Contributors Pierre Bijaoui, Luc Clement, Steve Peschka, Andreas Essing, Paul Turner, Randy Treit, Evan Morris

Technical Reviewers Marc Stanton, Glen Anderson, Ken Ewert, Geeman Yip, John Kenerson, Peter Waxman, David Lemson, Paul Bowden, Tony Soper, Erik Ashby, Tim Kiesow, Mitch Gray, Nat Ballou, Kevin Kaufman, Mark Wistrom, Perry Clarke, Matt Gossage, Patrick Walters, Bogdan-George Pintea, Luc Clement, John Goodacre, Dalen Abraham, Rick Ryan, Chris Vandenberg, Andres Sanabria, Greg Baribault, Brian Trenbeath, Mike Gahrns, Karim Batthish, David Trulli, Andras Luther, Maureen Tracy Venti, Greg Veith, Jason Mayans, Phillip Hupf, Barry Steinglass, Linda Kadowaki, Jeff Wilkes, Margaret Li, Tom McCormick, Robert Edwards, Andreas Essing, Seigfried Jagott, Jeffrey Kempenich, Robby Voet, Adam Dare, Robert Osborne, Jeff Bachmeier, Vanitha Prabhakaran, Michio Nikaido, Marc Lauzon

Tools Dylan Miller, Kumar Rallabhandi, Mike Burke, Marcelo Calbucci, Scott Briggs, Barry Steinglass, Tom Larson, Les Thaler, Michael Patten, John Kozell, Jeff Wilkes, Kali Buhariwalla, William Finkle, Chris Falter, Ewan Dalton, Karl Froelich, Je Seog Park, John Gilbert, John Kenerson

Design, Illustration, and Production David Vican, Kristie Smith, Rick Achberger, David Hose, Buck Guderian

Project Editor Maureen Zimmerman