Troubleshooting Outlook Web Access in Microsoft Exchange 2000 Server
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Microsoft Outlook Web Access in Microsoft Exchange 2000 Server provides convenient access to Exchange mailbox data through a Web browser. Administrators can use this article to troubleshoot configuration problems and common network issues that prevent users from successfully logging on and using Outlook Web Access.
This article is intended for Exchange 2000 or Outlook Web Access administrators who are familiar with HTTP and basic Microsoft Windows 2000 concepts. A familiarity with Microsoft Internet Information Services (IIS) will also aid troubleshooting.
Use the five steps presented in this article to troubleshoot the most common Outlook Web Access logon errors. These steps help you to determine:
What type of error you may have
What the error means
Possible causes for the error
Details
Authors: Exchange User Education
Publication Date: June 2002
Number of Pages: 26 pages
Table of Contents
Best Practices for Troubleshooting
What Are the Symptoms?
What Do These Symptoms Mean?
Other Troubleshooting Steps
Troubleshooting Tools
Additional Resources