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Printing issues and solutions

Updated: January 21, 2005

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Printing issues and solutions

What problem are you having?

AppleTalk printers don't appear in the Printers Folder Available AppleTalk Printer dialog box.

Cause:  Clicking the AppleTalk zone name does not display the printers in that zone.

Solution:  You must double-click the zone name in this dialog box.

Messages consistently appear while documents are being printed.

Cause:  The printer needs to be reset.

Solution:  Reset the printing device by turning it off and then on again.

The PostScript message "Offending command" appears at the end of the printed document or elsewhere.


  • A user or administrator might have canceled the print job while it was spooling.

  • A user is spooling to a PSTODIB printing device, and it has PostScript level 2 elements or is a PostScript level 2 document.

Solution:  No action is necessary, and you can reprint the file as desired.

Print jobs fail to print.

Cause:  If one of the printing devices is turned off, all printing devices can stop printing.

Solution:  Check each printing device that prints jobs for these printers.

Macintosh extended characters (such as bullets, smart quotes, and copyright and trademark symbols) are changed into other characters on the LaserWriter II.

Cause:  If the LaserWriter hasn't been set correctly, printing problems can occur, regardless of how you set the COM port in Control Panel. This problem affects Macintosh computers more frequently than x86-based computers because Macintosh computers use extended characters more often than other clients do.

Solution:  Set the communications port for the LaserWriter correctly, referring to the owner's manual for the printing device.


  • Print Server for Macintosh is not available on the 64-bit versions of the Windows operating systems.

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