Event ID 4010 — LPD Service Status

Updated: November 30, 2007

Applies To: Windows Server 2008

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The TCP/IP Print Server service (LPDSVC), also known as the Line Printer Daemon (LPD) service, enables UNIX-based computers or other computers that are using the Line Printer Remote (LPR) service to print to shared printers on this server.

Event Details

Product: Windows Operating System
ID: 4010
Source: Microsoft-Windows-Spooler-LPDSVC
Version: 6.0
Symbolic Name: LPDLOG_DIDNT_WORK
Message: The Line Printer Daemon (LPD) service could not satisfy the request from %1, most likely because of network problems. Check network connectivity between the two computers.

Diagnose

This error might be caused by one of the following conditions:

  • The printer IP address or subnet is wrong
  • There are DNS problems

To diagnose the problem, use the instructions in the following sections.

The printer IP address or subnet is wrong

If the affected printer is a network printer, physically check the printer or use the printer's configuration Web page (if available) to verify that it has an IP address in the same subnet as the site listed in the Location field for the printer in the printer's Properties dialog box.

If the printer does not have the correct subnet, see the section titled "Renew the printer IP address and subnet".

There are DNS problems

To check DNS functionality:

  1. Open the Command Prompt window, and then type nslookup print_server_name, where print_server_name is the computer name of the print server, and then press ENTER.
  2. If the nslookup command fails, see the section titled "Fix DNS server problems".

Resolve

To resolve this issue, use the resolution that corresponds to the cause you identified in the Diagnose section. After performing the resolution, see the Verify section to confirm that the feature is operating properly

Cause

Resolution

The printer IP address or subnet is wrong

Renew the printer IP address and subnet

There are DNS problems

Fix DNS server problems

Renew the printer IP address and subnet

To fix a printer with an incorrect IP address and subnet, perform the following actions:

  • Turn off the print device, and then turn it back on to renew the printer IP address with the Dynamic Host Control Protocol (DHCP) server.
  • Use the controls on the print device to change the IP address and subnet or to renew the printer IP address with the DHCP server.

Fix DNS server problems

To resolve DNS server problems, restart the DNS Server service on the DNS server. To do this, open the Services snap-in from the Administrative Tools folder, click the DNS Server service, and then click the Restart Service toolbar button.

For more information about troubleshooting issues with DNS, see the following pages on the Microsoft Web site:

Verify

To verify that you resolved the problem, on a client computer, print a document to the shared printer that uses the Line Printer Remote (LPR) service.

Related Management Information

LPD Service Status

Printing Infrastructure

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