Event ID 83 — Print Migration Registry Access

Updated: November 30, 2007

Applies To: Windows Server 2008

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Print migration registry access relates to the ability of the Printer Migration Wizard or the Printbrm.exe command-line tool to access the local or remote registry during an import or export operation.

Event Details

Product: Windows Operating System
ID: 83
Source: Microsoft-Windows-PrintBRM
Version: 6.0
Symbolic Name: MSG_REMOTEREGISTRY_ERROR
Message: Printbrm.exe (the Printer Migration Wizard or the command-line tool) was unable to access the Remote Registry service on %1. Error reported: %2. This can occur if the Remote Registry service is not started or if the computer is behind a firewall.

Resolve

Ensure that the server is accessible

This issue can occur for any of the following reasons:

  • The server name is incorrect.
  • A firewall is blocking access to the server.
  • There is a network problem.
  • The Remote Registry service is not started.

The following procedure addresses these possible causes. Note that you should carry out the procedure on the computer on which you want to import or export printers.

To perform this procedure, you must be a member of the local Administrators group, or you must have been delegated the appropriate authority.

To make sure that the server is accessible:

  1. Open Windows Explorer. In the Address bar, type the name of the server you are using.  If you do not see the Printers folder or any other shares listed, do the following:
    • Check the server name, and confirm that the server is operational on the network.
    • If the Windows Firewall or another firewall is enabled, confirm that the File and Printer Sharing exception has been enabled.
  2. Open the Services snap-in from the Administrative Tools folder, start the Remote Registry service, and then set the startup type to Automatic.
  3. Retry importing or exporting printers.

Verify

To verify that the Print Migration snap-in can access the registry and import or export printers properly, use one of the following two procedures.

To export printers using the Print Management snap-in, open Print Management and then perform the following steps:

  1. In the Print Management tree, right-click the name of the computer that contains the printer queues that you want to export, and then click Export printers to a file. This starts the Printer Migration Wizard, which you can use to export printers.
  2. Verify that the Printer Migration Wizard reports the following outcome: "The operation completed with no errors."

To export printers by using command-line commands, perform the following steps:

  1. Open the Command Prompt window.
  2. At the command prompt, type the following command: CD %WINDIR%\System32\Spool\Tools
  3. Type the following command, where <servername> is the name of the server from which you want to export printers and <filename> is the name of the printer settings file: Printbrm -s \\<servername> -b f <filename>.printerExport
  4. Confirm that the output of the command states the following: "Successfully finished operation."

For more information about exporting and importing print queues and other settings, see the "Migrate print servers" topic in Print Management Help, or see the following Microsoft Web site: http://go.microsoft.com/fwlink/?LinkId=104870.

Related Management Information

Print Migration Registry Access

Printing Infrastructure

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