Event ID 27 — Terminal Services License Server Availability

Updated: January 5, 2012

Applies To: Windows Server 2008

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The Terminal Services license server relies on the Terminal Services Licensing service to be running in order to install, issue, and track the availability of Terminal Services client access licenses (TS CALs).

Event Details

Product: Windows Operating System
ID: 27
Source: Microsoft-Windows-TerminalServices-Licensing
Version: 6.0
Symbolic Name: TLS_E_SC_CONNECT
Message: The Terminal Services Licensing service is unable to connect to the Service Control Manager.

Resolve

Restart the Terminal Services Licensing service, and if necessary, restart the server

To resolve this issue, restart the Terminal Services Licensing service on the Terminal Services license server. If the problem persists, restart the server. After the server has restarted, confirm that the Terminal Services Licensing service has started.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To restart the Terminal Services Licensing service:

  1. On the license server, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the Services pane, right-click Terminal Services Licensing, and then click Properties.
  4. On the General tab, ensure that Startup type is set to Automatic. If it is not, click Automatic, and then click OK.
  5. Right-click Terminal Services Licensing, and then click Restart.
  6. Confirm that the Status column for the Terminal Services Licensing service displays Started.

Verify

To verify that the Terminal Services license server is available, ensure that the Terminal Services Licensing service is running.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To verify that the Terminal Services Licensing service is started:

  1. On the license server, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the Services pane, locate Terminal Services Licensing.
  4. Confirm that the Status column for the Terminal Services Licensing service displays Started.

Related Management Information

Terminal Services License Server Availability

Terminal Services

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