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Windows Installer Troubleshooting

Updated: January 21, 2005

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2


What problem are you having?

The installation package does not install correctly.

Cause: The installation packaged has been corrupted.

Solution: Repair the installation package by using the Windows Installer repair option.

See also:  Repair a package using the command line

The installation process stops before completing the installation.

Cause: Windows Installer was not able to read the installation package, or conditions on your computer prevented the package from being installed successfully.

Solution: Windows Installer creates entries in the Windows event log. To view the log, do the following:

  1. Open Event Viewer.

  2. Review the application log for Windows Installer entries.


  • To open Event Viewer, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Event Viewer.

  • You can configure Windows Installer to create a custom installation log file.

See also:  Create an installation log file using the command line

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