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Using PBA to Create and Maintain Phone Books

Updated: March 28, 2003

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

PBA in CPS allows you to create and maintain phone books for use with Connection Manager. By using CPS, you can ensure your remote access users have the most recent phone numbers to connect to your network.


  • If you are providing a VPN-only profile you do not need to create a phone book and can skip to "Customizing Connection Manager" later in this chapter.

Before using PBA, you must install it on a computer running either Windows Server 2003 or Microsoft® Windows® XP Professional. You install PBA by running Pbainst.exe from the VALUEADD\MSFT\MGMT\PBA folder on the Windows Server 2003 family CD-ROM or Windows XP Professional CD-ROM.

For information about how to administer phone books from the command line, see "Administer phone books" in Help and Support Center for Windows Server 2003.

Creating, Publishing, and Maintaining Phone Books

A phone book contains one or more Points of Presence (POPs), each of which includes a telephone number to access the network or the Internet. Connection Manager phone books allow the user to have a complete POP list, so they have more than one phone number to choose from when traveling or if there is a problem connecting to a specific number.

Before you begin adding POPs to the phone book, you can create a list of regions to organize the POPs. Regions allow the user to see a filtered list within their country or dependency. This reduces the number of POPs the Connection Manager client displays at one time, so the user chooses from a list of POPs targeted to their region. Use the Region Editor in PBA to create a new list of regions, or import regions from an existing .pbr file.

After you have gathered all the POPs contained in the phone book, use PBA to create your new phone book.

When you create a new phone book, PBA creates a phone book file (.pbk) and a region file (.pbr). When you finish creating the phone book, you need to publish it so that it is available on the PBS server.

To publish the phone book

  1. Start the FTP service on the PBS server.

  2. Enable the account that was created on the PBS server for phone book posting.

  3. Start PBA, click the Tools menu, and then click Publish Phone Book.

  4. In the Options dialog box, type the server address, user name, and password used to post the phone book to the server running PBS.

  5. Click Create to create the .cab files in the release directory.

  6. Enter the address of the PBS server and click Post to post the new release to the PBS server.

  7. Disable the account on the PBS server.

  8. Stop the FTP service on the PBS server.

Use PBA to edit your phone book when adding or changing telephone numbers, and then use the same procedure to re-publish the updated phone book.

Updating Phone Books

To ensure the client always has the most recent version of the phone book, leave the Automatically download phone book updates check box selected on the Phone Book page of the CMAK wizard.

If you have configured automatic phone book updates, after the client connects to the network, the client sends a request to PBS that includes the name of the phone book file and the version currently installed on the client. The server then replies with either a full or an incremental update, if one is required.

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