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Help and Support (System Services for the Windows Server 2003 Family and Windows XP Operating Systems)

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Service Name: Helpsvc

Executable Name: svchost.exe -k netsvcs

Log On As: LocalSystem

Description: Provides Help and Support application and framework functionality.

The help service supports the Help and Support Center application and enables communication between the client application and the help data it accesses. This includes access to stores and services such as the taxonomy database that contains metadata and information about the help topics, the support automation framework that enables data collection for registered support providers, user history and preference information, and the search engine manager. When a user is interacting with the Help and Support Center features like search, index, table of contents, and so on, the service allows for data transaction that supports all of these features.

If this service is set to manual, launching Help and Support in the user interface will start this service. Disabling this service renders the Help and Support Center essentially unusable and the user will receive a message Windows cannot open Help and Support because a system service is not running. The user can access some topics at a high level that might have been cached on the local system, but most of the help and support application features cannot function without the help service enabled. *.HLP and *.CHM files located in the Windows\Help directory can still be viewed, however.

Available on: Windows XP Home, Windows XP Professional; Windows Server 2003, Standard Edition; Windows Server 2003, Enterprise Edition; Windows Server 2003, Datacenter Edition and Windows Server 2003, Web Edition.

Installed by: Default operating system installation

Startup type: Automatic

Service status: Started

This service depends on the following system components:

Remote Procedure Call

The following system components depend on this service: None

IP Port Numbers used:

TCP: 80

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