Troubleshooting Remote Web Workplace

  • Article

Updated: January 22, 2009

Applies To: Windows SBS 2008

Error message

When I browse to Remote Web Workplace from a computer that is not joined to the Windows Small Business Server domain, I get an error message that says, "There is a problem with this Web site's security certificate."

Cause   This happens because the computer does not have a server certificate installed on it, so the server does not trust it.

Resolution   Install the server security certificate on the computer, so that the server running Windows SBS 2008 trusts it. This enables your browser to connect to Remote Web Workplace without security warnings.

To install the server security certificate on your computer, run the certificate installer package as follows:

  1. From a computer that is connected to your organization’s network, copy the certificate installer package from Public\Public Downloads\Install Certificate Package.zip to a removable storage device (such as a floppy disk or a USB drive).

  2. Install the server security certificate from the removable storage device onto your computer.

Important

It is recommended that you copy the certificate installer package only from a computer that is directly connected to your organization's network. Do not download the package over the Internet.

Troubleshooting Remote Web Workplace connectivity issues

If you have computers on your Windows SBS 2008 network that are not listed in the Windows Small Business Server organizational unit in Active Directory® Domain Services, you cannot assign remote access to those computers through the Windows SBS Console. Consequently, those computers are not available for remote connection through Remote Web Workplace.

To fix this issue, after you add users to the Remote Desktop Users group, create a new registry key to enable the computers to connect to Remote Web Workplace. For information about creating a new registry key, see Advanced Settings.

Warning

Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.

Note

The steps for adding users to the Remote Desktop Users group may vary slightly, depending on your operating system.

To add users to the Remote Desktop Users group

  1. Click Start, right-click Computer, and then click Properties.

  2. Click Remote settings.

  3. In the User Account Control window, click Continue.

  4. In the Remote Desktop section, click Allow connections from computers running any version of Remote Desktop (less secure).

  5. Ensure that your firewall allows remote desktop traffic through port 3389.

  6. to add users to the Remote Desktop Users group, in the System Properties dialog box, in the Remote Desktop section, click Select Users.

Note

Network administrators are already members of this group and do not need to be added.

  1. In the Remote Desktop Users dialog box, click Add.

  2. In the Select Users or Groups dialog box, type the object names, and then click OK.

  3. Click OK twice to exit the dialog boxes.