How do I recover from a failed installation?

Updated: March 25, 2009

Applies To: Windows SBS 2008

An issue was encountered during the installation that caused the installation to fail. To view the cause of the installation issue, click View the error log.

If the server is connected to the Internet, consider sending Microsoft the problem reports that were generated. To view the privacy statement online or to send a problem report to Microsoft, click Start, click All Programs, click Maintenance, and then click Problem Reports and Solutions. A file is created that includes the list of issues and the log files that are typically needed to troubleshoot Windows SBS 2008 installation issues. The log files do not contain personally identifiable information, so it is safe to post the information in a newsgroup.

Additional log files are included in the %programfiles%\Windows Small Business Server\Logs folder.

After you fix the issue, you must restart your Windows SBS 2008 installation. On the Where do you want to install Windows page, make sure that you reformat the partition where you originally installed Windows SBS 2008. If you do not reformat the partition, the files from the initial installation will be placed in another folder on the partition, and that may cause additional problems.

To view the most recent version of this topic, visit the Microsoft Web site (http://go.microsoft.com/FWLink/?LinkID=119488). The most recent version might contain additional information that was not available when Windows SBS 2008 was released.

For more information about how to get help with installation issues, see the Getting Started Poster that is included with Windows SBS 2008.

You can also check the Windows SBS 2008 Newsgroup, which is an online community resource for information about installation issues, at the Microsoft Web site (http://go.microsoft.com/fwlink/?LinkId=104576).

Additional community resources are posted at the Microsoft Web site (http://go.microsoft.com/fwlink/?LinkId=104577).

To read the most recent version of this topic, see the Microsoft Web site (http://go.microsoft.com/FWLink/?LinkID=119488). The most recent version might contain additional information that was not available when Windows SBS 2008 was released.

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