Error and Event Messages Help

The Error and Event Messages Help is another source of troubleshooting information. Here, thousands of error messages are documented, with corresponding explanations and recommended user actions. In particular, the kernel Stop messages that appear when the system fails are documented in the Error and Event Messages Help.

The Error and Event Messages Help gives you quick access to message string definitions so that you can resolve system and network problems within a minimum amount of time. Messages are normally followed by a description of the circumstances that might generate the message and, if appropriate or needed, by a suggested user action.

Sometimes the suggested user action is to obtain help from a technical support group. If this is the case, collect the following information before contacting Product Support Services:

• The type of hardware you are using, including network hardware, if applicable.

• The exact content of the message that appears on the screen.

• A description of what happened and what you were doing when the problem occurred.