Assisting Users During Installation

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The support team should monitor the progress of the Internet Explorer installation and assist users as necessary. It is recommended that you create an online support Web site that provides users with help resources to solve common problems. You can integrate the online support site with your help desk and provide ways to refer unusual or difficult problems to user-support specialists.

As solutions are developed to solve users' problems during the deployment process, you can update the support Web site to provide that information.

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