Creating a Pilot Plan
The pilot sets the tone for the full deployment, so it is important that you plan carefully, communicate well with the participants, and evaluate the results thoroughly. Creating a plan for your pilot helps you think through the issues and set expectations for everyone involved.
If you have multiple pilots, you might have multiple pilot plans. For example, each subteam might have their own pilot and write their own plan. Your pilot plan should include the following:
Scope and objectives
Participating users and locations
Training plan for pilot users
Support plan for the pilot
Communication plan for the pilot
Known risks and contingency plans
Rollback plan
Schedule for deploying and conducting the pilot
When you have your pilot plan ready, ask IT management and management from the participating business units to review and approve the plan before you proceed.