Error Message:

  • Article

The modem (or other connecting device) is not functioning.

Explanation:

Your modem (or other device) is not responding for one of the following reasons: The external modem is turned off. The modem is not securely connected to your computer. Make sure the cable is securely fastened to both the modem and the computer. The serial cable does meet the specifications required by Network and Dial-up Connections. The modem has experienced a hardware problem. Turn off the modem, wait for 20 seconds, and then restart the modem.

User Action:

Turn off the modem, wait for 20 seconds, and then restart the modem.