Error Message:

The remote access server is not responding.

Explanation:

One of the following might have caused this error: The remote access server is not running. Contact your system administrator to make sure the server is running. The line might be too noisy, or your modem might have failed to negotiate correctly with the modem of the remote access server at the selected speed.

User Action:

For either of these possibilities, lower the initial speed (bps) of the modem, and then redial. See To change the maximum modem port speed. If your modem is not supported by Network and Dial-up Connections, switch to a supported modem. If the problem persists, try connecting at a lower initial speed. See To change the maximum modem port speed. For the most up-to-date list of supported modems, see the Hardware Compatibility List at the Microsoft Web site (https://www.microsoft.com/) or on the Windows 2000 CD in the Support folder. If your modem is listed, contact the modem manufacturer to see if an updated Modem.inf file is available. The modems serial cable might need replacing. The authentication settings for the connection might be incorrect. Contact your system administrator to make sure that your authentication settings meet those required by the remote access server. The software compression and modem hardware compression for the remote access server can be enabled at the same time. Generally, the remote access server software compression is enabled and hardware compression is disabled.