Redirection Is Successful But Files and Folders Are Unavailable

  • Article

You configure a user managed by a Group Policy object to have his or her My Documents folder redirected to the server share \\ ServerName \MyDocs\ Username . And when the user logs on, the folders are successfully redirected, but are not available to the user on this redirected share.

Possible Causes:

  • Network connectivity problems.

  • The share is not available and items are not available in the local cache.

  • When using applications, open and save operations have hard-coded locations and do not use the redirected path.

Diagnostic Tests:

Ping the server that stores the redirected folder to test the network connectivity.

Ping \\ ServerName \ Fileshare

Check user rights on the redirected folder to see if the user has the correct NTFS security file access permissions. The user should have Read and Write access if he or she is saving and retrieving documents.

Check the list of applications that the user is using. Older applications might not be able to recognize the redirected folders.