Are Customers Able to Access Their E-mail from Their Device Browsers?

Applies To: Exchange Server, Operations Manager 2007

The following monitors and rules verify the availability and performance of Outlook Mobile Access (OMA) on front-end servers running Exchange Server 2003. They perform synthetic OMA logons and monitor the results to determine OMA availability and performance. Different types of alerts are generated for different failures.

Monitors for OMA Monitoring

The monitors for OMA are as follows:

• Outlook Mobile Access Monitor

• Outlook Mobile Access Last Response Time Monitor

The Outlook Mobile Access Monitor performs a synthetic OMA logon, by default every 15 minutes, and verifies the health of OMA. If the monitor cannot log on and verify the health of OMA, it changes the state of OMA to critical and raises the following critical alert: "Exchange OMA monitor reported a problem."

The Outlook Mobile Access Last Response Time Monitor collects data, by default every five minutes, on the response time of the last OMA request in milliseconds. If the value is greater than the upper limit of the calculated baseline, the state of the object is set to warning and the following critical alert is raised: "OMA Last Response Time is outside of the calculated baseline." For more information about baseline monitoring and self-tuning thresholds, see "Self-Tuning Threshold Monitors in Operations Manager 2007" (https://go.microsoft.com/fwlink/?LinkId=86799) in the Operations Manager 2007 Help.

Key Rules for OMA Monitoring

There are approximately 70 rules to help you monitor the health of OMA. Following are a few of the more important rules for verifying the ability of customers to quickly access their Exchange e-mail messages with Internet Explorer.

Views for OMA Monitoring

The views for OMA monitoring are in the Operations Console Monitoring pane in the Microsoft Exchange Server\Exchange 2003\Outlook Mobile Access node. The views for OMA are as follows:

• OMA Active Alerts

• OMA Logon Latency

The OMA Active Alerts view displays alerts generated by the OMA monitors and rules. For more information about an alert, see its properties in the Operations Manager 2007 Operations Console.

The OMA Logon Latency view displays performance data in graphical format for OMA logon latency. You do not need to wait for customers to call the help desk with issues related to accessing e-mail with their devices. If the time it takes to log on is increasing, you can investigate the issue and resolve it before your customers ever notice a problem.

Reports for OMA Monitoring

There are two reports provided with Operations Manager 2007 that can help you analyze trends in OMA for your Exchange environment: Availability and Performance. These reports are located in the Operations Console Reporting pane in Reporting\Microsoft Generic Report Library.