Uninstalling IAG client endpoint components

Updated: February 10, 2010

Applies To: Intelligent Application Gateway (IAG)

Uninstalling the Client Components restores the Whale Component Manager settings on the endpoint computer to the default values, as described in Restoring IAG client endpoint component default settings.

For Windows 2000 Server, Windows XP, and Windows Server 2003 systems, power-user access level is required for the current user.

After IAG client components are installed on client endpoints, they can be uninstalled in any of the following ways:

  • In the Windows desktop, click Start, point to Settings, click Control Panel, and then click Add or Remove Programs. Locate the version of the Whale Client Components you wish to remove, click Change/ Remove, and follow the instructions to remove the components.

  • Users can view the Whale Component Manager in the Downloaded Program Files folder. From this location, users are able to uninstall all versions of installed components as one unit.

  • From the portal homepage, users can access the System Information, where they can select to uninstall all the components, uninstall the Socket Forwarding component only, or enable and disable the Socket Forwarding component.

  • You can enforce the removal of the Socket Forwarding client component from all endpoint computers that access the site by activating the option Uninstall Socket Forwarding Component in the Session tab of the Advanced Trunk Configuration window.