Working with IAG Web Monitor
Applies To: Intelligent Application Gateway (IAG)
The Whale Communications Intelligent Application Gateway (IAG) 2007 Web Monitor is a monitoring and reporting Web application that enables you to view IAG-related events both from within the corporate network and remotely by using a Web browser. In sites where an array of IAG servers is deployed, you can monitor each of the IAG server array members from a single Web Monitor. Using Web Monitor, you can assist client endpoint users online and troubleshoot problems they may encounter when accessing internal resources through IAG. Logs and queries can be used to analyze variations and trends over time. Access to Web Monitor is support from the browsers listed in the following table.
Operating System | Supported Browsers |
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Windows 2000 Server |
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Windows XP or Windows Server 2003 |
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Mac OS X * |
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For more information about using Web Monitor, see the following:
For information about accessing Web Monitor, see Connecting to the IAG Web Monitor.
For information about monitoring sessions, see Monitoring IAG sessions.
For information about monitoring applications, see Monitoring IAG applications.
For information about monitoring users, see Monitoring IAG client endpoints.
For information about monitoring events, see Monitoring the IAG event viewer.
For information about querying events, see Querying IAG events.
Tips for using the Web Monitor
The following information may be useful when using the Web Monitor:
Where times are displayed, such as in the Statistics windows, it is the time on IAG, not the remote user’s computer. The current time on IAG is displayed at the top right corner of the window. For exampleServer time: 02/23/2006 17:40
To generate reports in Microsoft Office Excel format, click the Excel button. You can then use Excel to manipulate the data according to your needs. For example: calculate the number of users that were concurrently logged onto a trunk at peak time, or create charts that will present comparisons, patterns, and trends of system usage.
In the Current Status, Active Sessions, and Event Viewer windows, you can instantly refresh the data by clicking the Refresh button.
A lead user is the user who accessed the site. For example: when a user logs in to the site by using one set of credentials and is then required to enter different credentials when accessing a specific application, the lead user is the user who logged in to the site. In unauthenticated trunks, the lead user is the first user added during the session with the site.
A user name is always displayed using the following syntax:
<domain_name>\<user_name>
In tables, you can specify a sort order by clicking the column heading by which you want to sort the data.
In line charts, used in the Statistics and Monitor over time windows, you can highlight a line in the chart by clicking it in the legend. For example: clicking a trunk name highlights the chart-line representing that trunk.
Some of the Web Monitor defaults, such as refresh rates, the display of graphics, and the appearance of charts, are customizable. For more information, see Customizing Web Monitor.