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The Customer Experience Improvement Program Is Set to False

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2008-11-17

Exchange Server 2010 setup displayed this warning because the Microsoft Customer Experience Improvement Program (CEIP) has been set to False for the Exchange organization.

The CEIP collects information about how you use Microsoft programs and about some problems that you encounter. Microsoft uses this information to improve the products and features that you use most often and to help solve problems. Participation in the program is strictly voluntary, and the results are software improvements to better meet your needs.

For more information about the CEIP, see the Microsoft Customer Experience Improvement Program information at http://go.microsoft.com/fwlink/?linkid=52095 and the Privacy Statement for the Microsoft Customer Experience Improvement Program at http://go.microsoft.com/fwlink/?linkid=52097.

To address this warning, enable the CEIP for the Exchange organization.

To enable the CEIP for your Exchange organization using the Exchange Management Shell
  • Run the following command:

    Set-OrganizationConfig -CustomerFeedBackEnabled $True
To enable the CEIP for your Exchange organization using the Exchange Management Console
  1. Open the Exchange Management Console.

  2. Select Microsoft Exchange from the console tree.

  3. Click the Community and Feedback tab in the result pane and then click Customer Feedback Options.

  4. Click Customer Experience Improvement Program.

  5. On the Customer Experience Improvement Program pane, from the The industry that best represents your organization dropdown, select an industry segment and then select Join the Exchange Customer Experience Improvement Program.

    To enable the CEIP for all the Exchange servers in your organization, do not remove any of the servers listed in the Servers Opted in for the CEIP Program list.
  6. Click Next, and then at the Completion pane, click Finish.

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