Understanding Client Features in Unified Messaging

Exchange 2010

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2011-04-28

This topic describes Unified Messaging (UM) client features that give UM-enabled users access to their e-mail and UM messages in their Microsoft Exchange Server 2010 mailbox. The Unified Messaging client capabilities enable you to provide users simplified voice mail and e-mail access options and an improved overall user experience.


Outlook Voice Access

Unified Messaging and ActiveSync Clients

Unified Messaging Integration with Outlook 2007 Clients

Unified Messaging Integration with Outlook Web App Clients

Outlook Voice Access is an Exchange 2010 feature that enables subscribers to retrieve e-mail messages from their individual mailbox using an analog, digital, or mobile telephone. They can then interact with their mailbox using touchtone or voice commands. When UM-enabled users access their Exchange 2010 mailbox using a telephone, they are presented with a series of voice prompts. These voice prompts help users navigate the Unified Messaging system and enable users to access their Exchange 2010 Inbox. Outlook Voice Access lets users retrieve, listen to, reply to, create, and forward voice or e-mail messages and listen to or change calendar information. For a copy of the Microsoft Exchange Server 2010 Unified Messaging Outlook Voice Access Quick Reference Guide, visit the Microsoft Download Center.

If you need to access the e-mail message after you delete it using Outlook Voice Access, you can use Outlook Web App or Microsoft Outlook to move the e-mail message back into the appropriate folder from the Deleted Items folder. You can't use Outlook Voice Access to access the Deleted Items folder.

The Microsoft Exchange ActiveSync protocol is used to connect mobile clients, such as those found on Internet capable mobile phones, to an Exchange 2010 server and mailbox. There are many mobile phones that users can use to access their Exchange 2010 mailbox and view e-mail messages, view and change calendar information, and listen to their voice messages. Many wireless and mobile phones used today enable users to continually be connected to their Exchange 2010 mailbox.

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Using Microsoft Office Outlook 2007, users can access their individual Exchange 2010 mailbox and view e-mail messages in their Inbox, view and change calendar information, and listen to voice messages using a Microsoft Windows Media Player, which is embedded inside the e-mail messages on their portable device or computer. Using the Exchange 2010 client, users gain additional features, such as the Play on Phone functionality. For more information about the Outlook features for Exchange Unified Messaging, see Outlook 2007 Features for Exchange Unified Messaging.

 When you install Outlook 2007 on a client computer, the Outlook 2007 Unified Messaging voice mail features are included. The Unified Messaging features for configuring voice mail are available only with Outlook 2007 and aren't available with earlier versions of Outlook.

Outlook Web App provides users with a set of Unified Messaging interfaces and tools comparable to a full-featured e-mail client like Exchange 2010. As in earlier versions, known as Outlook Web Access, users can access their Exchange 2010 mailbox using a compliant Web browser. However, similar to the Exchange 2010 e-mail client, Outlook Web App offers users a Windows Media Player embedded in the e-mail message, which can be used to listen to voice messages, and enables users to access other features such as Play on Phone.

When you use Exchange ActiveSync on a mobile phone, you can listen to the attached .wma file that contains the voice mail message. The advanced Unified Messaging features found in the Outlook Web App Premium client, such as the voice mail configuration options, aren't available in Outlook Web App Light.
When you use the light version of Outlook Web App and Pocket Internet Explorer on a mobile phone, you may be able to listen to the .wma attachment in a voice message. However, this isn't a supported configuration.
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