Event ID 17 — AD CS Online Responder Service

Updated: July 8, 2009

Applies To: Windows Server 2008 R2

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The status and functioning of the Microsoft Online Responder service has dependencies on numerous features and components, including the ability to access timely certificate revocation data, the validity of the certification authority (CA) certificate and chain, and overall system response and availability.

Event Details

Product: Windows Operating System
ID: 17
Source: Microsoft-Windows-OnlineResponderWebProxy
Version: 6.1
Symbolic Name: MSG_E_FAILED_TO_INITIALIZE
Message: The Online Responder ISAPI extension failed to Initialize. %1

Resolve

Enable the Online Responder Web proxy to start

To correct problems that prevent the Online Responder Web proxy from starting:

  • Confirm that the Online Responder is running.
  • Confirm DCOM permissions.
  • If Online Responder-wide configuration properties have become corrupted, refresh the configuration by synchronizing with other Array members.
  • If the corrupted configuration occurs on an Array controller, you can temporarily designate another computer as the Array controller, synchronize the Array, and then use this procedure to reset the original computer to be the Array controller.
  • If refreshing the configuration and none of the other steps do not work, use Server Manager to uninstall and reinstall the Online Responder.

To perform these procedures, you must have membership in local Administrators, or you must have been delegated the appropriate authority.

Confirm that an Online Responder is running

To confirm that the Online Responder service is running:

  1. Click Start, point to Administrative Tools, and click Services.
  2. Right-click Online Responder Service, and click Restart.
  3. After restarting the Online Responder service, click Start, point to Administrative Tools, and click Internet Information Services Manager.
  4. Click the name of your computer, and click Application pools.
  5. Select the OCSPISAPIAppPool application pool, and click Restart

Confirm DCOM permissions

To confirm that the NETWORK SERVICE account has the proper DCOM permissions:

  1. Click Start, click Administrative Tools, and click Component Services.
  2. Expand Computers and My Computer, and then click DCOM config.
  3. Right-click IOCSPAdmin, click Properties, and click the Security tab.
  4. Under Launch and Activation Permissions, click Edit, and then confirm that NETWORK SERVICE has Activate permissions.

Synchronize members with an Array controller

To synchronize members with an Array controller:

  1. Click Start, point to Administrative Tools, and click Online Responder.
  2. In the console tree, click Array Configuration Members.
  3. In the Actions pane, click Synchronize Responder Configuration.

If the corrupted configuration occurs on an Array controller, you can temporarily make another computer the Array controller, synchronize the Array, and then reset the original machine to be the Array controller.

Designate an Array controller

To designate an Array controller:

  1. Click Start, point to Administrative Tools, and click Online Responder.
  2. In the console tree, click Array ConfigurationMembers.
  3. Select the Online Responder that you want to designate as the Array controller.
  4. In the Actions pane, click Set as Array Controller.
  5. Synchronize the Array member with the corrupt configuration, and then reset the updated Array member as the Array controller.

If the problem persists, contact Microsoft Customer Service and Support.

Verify

An Online Responder serves as an intermediary between clients that need to check certificate validity and a certification authority (CA) that issues certificates and certificate revocation lists (CRLs). To verify that the Online Responder service is functioning properly, you need to isolate the Online Responder and client from the CA and any CRL distribution points to confirm that revocation checking continues to take place and that revocation data is originating only from the Online Responder. The best way to confirm this scenario is to complete the following steps that involve the CA, the client, CRL distribution points, and the Online Responder:

  • Issue new certificates.
  • Revoke a certificate.
  • Publish a CRL.
  • Remove CRL distribution point extensions from the issuing CA.
  • Confirm that client computers can still obtain revocation data.

To perform these procedures, you must be a member of local Administrators on the computer hosting the Online Responder and on the client computer, and you must have Manage CA permissions on the computer hosting the CA, or you must have been delegated the appropriate authority.

Issue new certificates

To issue new certificates:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. Configure several certificate templates to autoenroll certificates for a computer running Windows Vista or Windows XP Professional.
  3. When information about the new certificates has been published to Active Directory domain controllers, open a command prompt window on the client computer and enter the following command to start certificate autoenrollment: certutil -pulse.

    Note: It can take up to eight hours for information about new certificates to be replicated to Active Directory domain controllers.

  4. On the client computer, use the Certificates snap-in to confirm that the certificates have been issued to the user and to the computer, as appropriate. If they have not been issued, repeat step 2. You can also stop and restart the client computer to initiate certificate autoenrollment.

Revoke a certificate

To revoke a certificate:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. In the console tree, click Issued Certificates, and then select the certificate you want to revoke.
  3. On the Action menu, point to All Tasks, and then click Revoke Certificate.
  4. Select the reason for revoking the certificate, and click Yes.

Publish a CRL

To publish a CRL:

  1. On the computer hosting the CA, clickStart, point to Administrative Tools, and then click Certification Authority.
  2. In the console tree, click Revoked Certificates.
  3. On the Action menu, point to All Tasks, and then click Publish.

Remove all CRL distribution point extensions from the issuing CA

To remove all CRL distribution point extensions from the issuing CA:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. Select the CA.
  3. On the Action menu, click Properties.
  4. On the Extensions tab, confirm that Select extension is set to CRL Distribution Point (CDP).
  5. Click any CRL distribution points that are listed, click Remove, and click OK.
  6. Stop and restart the CA.
  7. Configure a new certificate template, and complete autoenrollment again.

Confirm that client computers can obtain revocation data

To confirm that client computers can obtain revocation data:

  1. Click Start, type mmc, and then press ENTER.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. On the File menu, click Add/Remove Snap-in, click Certificates, and then click Add.
  4. Select the user or computer account to whom the certificate was issued, click Finish, and then click OK.
  5. Open the Personal Certificates store, right-click the most recently issued certificate, point to All Tasks, and then click Export to start the Certificate Export Wizard. Export the certificate to a .cer file.
  6. Open a command prompt window.
  7. Type certutil -url<exportedcert.cer> and press ENTER.

    Exportedcert.cer is the file name of the certificate that was exported in the previous step.

  8. In the Verify and Retrieve dialog box that appears, click From CDP and From OCSP, and confirm that the revocation data is retrieved from the Online Responder and not from a CRL distribution point.

Related Management Information

AD CS Online Responder Service

Active Directory Certificate Services

Community Additions

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