Event ID 16 — AD CS Online Responder Service

Updated: July 8, 2009

Applies To: Windows Server 2008 R2

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The status and functioning of the Microsoft Online Responder service has dependencies on numerous features and components, including the ability to access timely certificate revocation data, the validity of the certification authority (CA) certificate and chain, and overall system response and availability.

Event Details

Product: Windows Operating System
ID: 16
Source: Microsoft-Windows-OnlineResponderRevocationProvider
Version: 6.1
Symbolic Name: MSG_E_CRL_RETRIEVAL_FAILED
Message: For configuration %1, the Online Responder revocation provider failed to update CRL information: %2.

Resolve

Enable access to current certificate revocation lists

To correct this problem:

  • On the certification authority (CA), check for certificate revocation list (CRL) publication errors.
  • If there was a problem with the last publication, republish the latest base and delta CRLs.
  • Confirm that the URLs configured for the revocation configuration are valid.
  • Refresh the revocation configuration information.
  • If the error persists, enable CrytpoAPI 2.0 Diagnostics for more information.

To perform these procedures, you must be a member of local Administrators on the computer hosting the Online Responder and have Manage CA permissions on the computer hosting the CA, or you must have been delegated the appropriate authority.

Check for CRL publishing errors on the CA

To check for CRL publishing errors on the CA:

  1. On the CA, click Start, point to Administrative Tools, and click Event Viewer.
  2. Check for additional error messages or warnings related to CRL publishing. For more information, see http://go.microsoft.com/fwlink/?LinkId=102985.
  3. Resolve any problems identified and republish both the base and delta CRLs.

Republish base and delta CRLs

To republish base and delta CRLs:

  1. Open a command prompt window on the CA.
  2. Type certutil -crl and press ENTER.
  3. Confirm that no further error messages are logged.

Confirm that the URLs configured for base and delta CRL distribution points are valid

To confirm that the URLs configured for base and delta CRL distribution points are valid:

  1. On the computer hosting the Online Responder, click Start, point to Administrative Tools, and click Online Responder.
  2. Select the revocation configuration node. 
  3. In the details pane, right-click the revocation configuration specified in the error message description, and click Edit Properties
  4. Click the Revocation Provider tab, and then click Provider
  5. Note the URLs configured in Base CRL URLs and Delta CRL URLs
  6. Confirm that these URLs are accessible by the computer running the Online Responder and that they contain valid CRL files published by the CA.

You can also use the Certification Authority snap-in to check the URLs to which the CA will publish base and delta CRLs.   

Confirm the relation of CRL distribution points to a CA

To confirm the relation of CRL distribution points to a CA:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and click Certification Authority.
  2. Click the Extensions tab, and note the URLs entered for the CRL Distribution Point (CDP) extension. Note the URLs for which Publish CRLs to this location and Publish Delta CRLs to this location are selected. 
  3. Confirm that these are the same network locations configured as base and delta CRLs in the Online Responder snap-in.
  4. On the computer to which the base CRL is published, examine the Freshest CRL extension for the base CRL. Confirm that this identifies a location where the delta CRL can be found.
  5. Republish the current CRL, if necessary, by opening a command prompt window on the CA and running the following command: certutil -crl.
  6. Then, confirm that the Online Responder can access the CRL. To do this, open the Online Responder snap-in, right-click Array configuration, and click Refresh Revocation Data.

Refresh revocation information

You can update revocation information by retrieving an updated CRL. An updated CRL can be retrieved by:

  • Using the Services snap-in console to restart the Online Responder service.
  • Using the Online Responder snap-in to refresh revocation data and confirming that the error does not appear.

To update revocation information for an Online Responder by using the Services snap-in console:

  1. On the Online Responder, click Start, point to Administrative Tools, and click Services.
  2. Click Online Responder Services, and click Restart.

To update revocation information for an Online Responder by using the Online Responder snap-in:

  1. On the computer hosting the Online Responder, click Start, point to Administrative Tools, and click Online Responder.
  2. Right-click Array Configuration, and click Refresh Revocation Data.
  3. Confirm that no additional errors are reported.
  4. Click the Online Responder node, and confirm that the revocation configuration is listed as Working.
  5. Under Array Configuration, select the Online Responder computer that logged the error, and then click the revocation configuration named in the error.
  6. Under the details pane, view the Revocation Configuration Status pane for the status of the signing certificate and the revocation provider. 
  7. Confirm that no additional errors are reported.

Enable CryptoAPI 2.0 Diagnostics

To enable CryptoAPI 2.0 Diagnostics:

  1. On the Online Responder, Start, point to Administrative Tools, and click Event Viewer.
  2. In the console tree, expand Event Viewer, Applications and Services Logs, Microsoft, Windows, and CAPI2.
  3. Right-click Operational, and click Enable Log.
  4. Click Start, point to Administrative Tools, and click Services.
  5. Right-click Active Directory Certificate Services, and click Restart.

Depending on the results from the procedures above and enabling CryptoAPI 2.0 Diagnostics, ensure that the CA publishes CRLs correctly and that they are available to the Online Responder service. 

Verify

An Online Responder serves as an intermediary between clients that need to check certificate validity and a certification authority (CA) that issues certificates and certificate revocation lists (CRLs). To verify that the Online Responder service is functioning properly, you need to isolate the Online Responder and client from the CA and any CRL distribution points to confirm that revocation checking continues to take place and that revocation data is originating only from the Online Responder. The best way to confirm this scenario is to complete the following steps that involve the CA, the client, CRL distribution points, and the Online Responder:

  • Issue new certificates.
  • Revoke a certificate.
  • Publish a CRL.
  • Remove CRL distribution point extensions from the issuing CA.
  • Confirm that client computers can still obtain revocation data.

To perform these procedures, you must be a member of local Administrators on the computer hosting the Online Responder and on the client computer, and you must have Manage CA permissions on the computer hosting the CA, or you must have been delegated the appropriate authority.

Issue new certificates

To issue new certificates:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. Configure several certificate templates to autoenroll certificates for a computer running Windows Vista or Windows XP Professional.
  3. When information about the new certificates has been published to Active Directory domain controllers, open a command prompt window on the client computer and enter the following command to start certificate autoenrollment: certutil -pulse.

    Note: It can take up to eight hours for information about new certificates to be replicated to Active Directory domain controllers.

  4. On the client computer, use the Certificates snap-in to confirm that the certificates have been issued to the user and to the computer, as appropriate. If they have not been issued, repeat step 2. You can also stop and restart the client computer to initiate certificate autoenrollment.

Revoke a certificate

To revoke a certificate:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. In the console tree, click Issued Certificates, and then select the certificate you want to revoke.
  3. On the Action menu, point to All Tasks, and then click Revoke Certificate.
  4. Select the reason for revoking the certificate, and click Yes.

Publish a CRL

To publish a CRL:

  1. On the computer hosting the CA, clickStart, point to Administrative Tools, and then click Certification Authority.
  2. In the console tree, click Revoked Certificates.
  3. On the Action menu, point to All Tasks, and then click Publish.

Remove all CRL distribution point extensions from the issuing CA

To remove all CRL distribution point extensions from the issuing CA:

  1. On the computer hosting the CA, click Start, point to Administrative Tools, and then click Certification Authority.
  2. Select the CA.
  3. On the Action menu, click Properties.
  4. On the Extensions tab, confirm that Select extension is set to CRL Distribution Point (CDP).
  5. Click any CRL distribution points that are listed, click Remove, and click OK.
  6. Stop and restart the CA.
  7. Configure a new certificate template, and complete autoenrollment again.

Confirm that client computers can obtain revocation data

To confirm that client computers can obtain revocation data:

  1. Click Start, type mmc, and then press ENTER.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. On the File menu, click Add/Remove Snap-in, click Certificates, and then click Add.
  4. Select the user or computer account to whom the certificate was issued, click Finish, and then click OK.
  5. Open the Personal Certificates store, right-click the most recently issued certificate, point to All Tasks, and then click Export to start the Certificate Export Wizard. Export the certificate to a .cer file.
  6. Open a command prompt window.
  7. Type certutil -url<exportedcert.cer> and press ENTER.

    Exportedcert.cer is the file name of the certificate that was exported in the previous step.

  8. In the Verify and Retrieve dialog box that appears, click From CDP and From OCSP, and confirm that the revocation data is retrieved from the Online Responder and not from a CRL distribution point.

Related Management Information

AD CS Online Responder Service

Active Directory Certificate Services

Community Additions

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