Incoming Routing Configuration

Updated: December 3, 2008

Applies To: Windows Server 2008 R2

You can use Incoming Routing in Fax Service Manager to control what happens to incoming faxes that are received by a fax device managed by the fax server. You can use any combination of routing methods to forward received faxes to an e-mail address, store faxes in a folder, or print faxes.

Non-Microsoft vendors can extend the global routing methods for incoming faxes. Extensions can include, for example, converting incoming files to specific file formats.


Event ID Source Message


Microsoft Fax

Received fax %1 printed to %2.


Microsoft Fax

Unable to print %1 to %2. There is a problem with the connection to printer %2. Check the connection to the printer and resolve any problems.%r The following error occurred: %3.%r This error code indicates the cause of the error.


Microsoft Fax

Received fax %1 saved to %2.


Microsoft Fax

Incoming fax %1 cannot be routed to %2. Verify that folder %2 specified for the incoming routing method exists and that it has write permissions for the Network Service account under which the Fax Service runs.%r The following error occurred: %3.%r This error code indicates the cause of the error.


Microsoft Fax

Cannot print fax %1 to fax printer %2. The Fax Service cannot route incoming faxes to fax printers. Incoming faxes can only be routed to actual printer devices.


Microsoft Fax

Fax Service failed initializing the routing module '%1'.%r Please contact your routing extension vendor.%r Location: %2. Routing extension status: %3. Error code: %4.


Microsoft Fax

A successfully received fax was not routed automatically. You can find the fax in the Inbox/Incoming archive folder by its Job ID. Job ID: %1. Received on Device: '%2' Sent from: '%3'


Microsoft Fax

Unable to route fax %1 to the requested e-mail address.%r%r The following error occurred: %2%r This error code indicates the cause of the error.%r%r Check the SMTP server configuration, and correct any anomalies.


Microsoft Fax

Received fax %1 routed to the requested e-mail address.


Microsoft Fax

The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration. %r Job ID: %1.%r Received on Device: '%2'%r Sent from: '%3'%r Received file name: '%4'.%r Routing extension name: '%5'%r Routing method name: '%6'


Microsoft Fax

The Fax Routing Extension '%1' encountered a problem and needed to close.%r Error Code: %2%r This error code indicates the cause of the error.%r A Windows Error Report was generated with full details about the problem.%r The Fax service will restart now.

Related Management Information

Fax Routing

Fax Server

Community Additions