Event ID 32090 — Sent Fax Status

Updated: December 3, 2008

Applies To: Windows Server 2008 R2

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You can send a fax using the Windows Fax and Scan feature—either using a fax device attached locally or a fax server. (You need to use a computer running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, or Windows Server 2008 to do this.)

Event Details

Product: Windows Operating System
ID: 32090
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_FAX_MON_SEND_FAILED
Message: The fax was not submitted successfully.%r%r The following error occurred: %1.%r This error code indicates the cause of the error.%r%r Sender Machine Name: %2.%r Sender User Name: %3.%r Sender Name: %4.%r Number of Recipients: %5.

Resolve

Check hardware and permissions settings

A fax may not be successfully submitting if the fax modem is configured incorrectly or permissions are incorrectly set on the MSFax folder.

Do the following until faxes are being sent successfully:

  1. Try to send the fax again.
  2. Reinstall your fax modem device using the Device Manager snap-in.
  3. Confirm security settings for the %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax folder.
  4. Review the activity log for details about failed outgoing fax transmissions.

Reinstall the fax modem

To install devices, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To reinstall a fax modem using the Device Manager snap-in:

  1. To open Device Manager, click Start, click Run, and then type devmgmt.msc.
  2. Double-click Modems, right-click the specific device you want, and then click Uninstall.
  3. In the Confirm Device Removal dialog box, click OK.
  4. To reinstall the device, on the Action menu, click Scan for hardware changes.
  5. Follow the instructions on the screen.

Configure permissions for the MSFax folder

To check the permissions for the MSFax folder:

  1. To open Windows Explorer, right-click Start, and then click Explore.
  2. In the left pane, click the disk that contains the operating system.
  3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
  4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
  5. Right-click the MSFax folder, click Properties, and then click the Security tab.
  6. Confirm that the folder has Write permissions for the Network Service account. 

Review the activity log for outgoing faxes

To access the fax activity log for outgoing faxes:

  1. To open Windows Explorer, right-click Start, and then click Explore.
  2. In the left pane, click the disk that contains the operating system.
  3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
  4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog.
  5. View the file OutboxLog.txt.

Verify

To confirm that the fax server is configured correctly to send faxes, you should:

  1. Send a test fax.
  2. Confirm that the server is configured to send.
  3. Confirm that there is a correctly configured device.
  4. Confirm that outgoing routing is configured correctly.
  5. Confirm that the Fax service is running.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Confirm that the fax server is configured to send

To confirm that the fax server is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. On the General tab, confirm that the Disable transmission of outgoing faxes check box is cleared so that faxes can be sent.

Confirm fax device configuration

To confirm that at least one fax device is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
  3. Confirm that there are devices listed under Devices.
  4. In the right pane, right-click the device and then do the following:
    1. Click Properties, and then confirm that the values for description, Transmitting Subscriber Identification (TSID), and Called Subscriber Identification (CSID) are correct.
    2. Confirm that Send is enabled.

Confirm Outgoing Routing and Groups configuration

To verify that outgoing fax routing rules and groups are correctly set up:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, and then double-click Outgoing Routing.
  3. In the left pane, click Groups, and then in the right pane, verify the device or devices listed.
  4. In the left pane, click Rules, and then in the right pane, verify that the country/region code and area code are correct, and that the rule is being applied to the correct device or routing group.

Confirm that the Fax service is running

You can manage the Fax service using Fax Service Manager or the Services snap-in.

To confirm that the Fax service is running using Fax Service Manager:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the right pane, right-click Fax, and then view the menu.
  3. Confirm that Start is grayed out and that Stop is active on the menu.

Related Management Information

Sent Fax Status

Fax Server

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