Common Business User Tasks
Business users use the Commerce Server 2009 R2 Business Management Applications to perform daily operations to manage the business and service side aspects of Commerce Server 2009 R2. Tasks associated with using these applications are grouped into the following categories:
Business User Administration Tasks
Payment Methods, Shipping Methods, and Site Term Management Tasks
Customer and Order Management Tasks
Product, Catalog and Inventory Management Tasks
Marketing Campaign Management Tasks
Direct Mail and User List Management Tasks
Business User Administration Tasks
The following table provides links to topics that are useful for system administrators and business users who are responsible for connecting to the business management Web services. In each Business Management Application, security levels are added on each of the individual view states to allow for role-based access. Before they use a business management Web service, system administrators must configure the security level for an account.
Concepts Deploying the Business Management server Connecting to sites |
Managing authorizations |
Payment Methods, Shipping Methods, and Site Term Management Tasks
The following table provides links to topics that are useful for business users who are responsible for defining the payment and shipping methods that are used in a site and other site terms.
Creating site information |
Finding information |
Customer and Order Management Tasks
The following table provides links to topics that are useful for customer support representatives who are responsible for addressing customer issues regarding orders.
Concepts |
Finding information |
Product, Catalog, and Inventory Management Tasks
The following table provides links to topics that are useful for business users who are responsible for developing and maintaining product catalogs and inventory data and metadata. Catalog and inventory metadata are used to define property, category, and product definitions.
Catalog and inventory concepts Categories and catalog sets concepts Product concepts Creating catalogs |
Adding schema data Editing schema metadata Importing and exporting catalogs Finding information Updating catalogs |
Marketing Campaign Management Tasks
The following table provides links to topics that are useful for business users who are responsible for developing and managing marketing campaigns.
Concepts Creating campaigns Creating and targeting advertising |
Creating discounts Targeting discounts Creating coupons |
Direct Mail and User List Management Tasks
The following table provides links to topics that are useful for personnel responsible for managing user lists and sending direct mail to users.
Concepts Working with lists |
Importing/exporting lists Working with Direct Mail |
See Also
Other Resources
Catalog and Inventory Schema Manager