Event ID 32087 — Fax Delivery Receipt Configuration

Updated: December 3, 2008

Applies To: Windows Server 2008 R2

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Fax delivery notification receipts provide users with information about the success or failure of their sent faxes. Depending on what version of Windows you are using, you can enable users to receive delivery receipts through a message box or an e-mail.

Once you have enabled and configured the receipt option in Fax Service Manager, a user sending a fax using Windows Fax and Scan (or using Fax Console in Windows XP) has the option to select that an e-mail will be delivered to confirm whether a sent fax has been delivered. The user must specify a valid e-mail address to which the receipt will be sent. Incoming faxes can also be routed to e-mail. When specifying SMTP settings, you can select that these settings will also be used for incoming routing by selecting the Use these SMTP settings for the Route Through E-Mail incoming routing method check box.

Event Details

Product: Windows Operating System
ID: 32087
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_OK_MSGBOX_RECEIPT_FAILED
Message: The fax service has failed to generate a positive message box delivery receipt.%r%r The following error occurred: %1.%r This error code indicates the cause of the error.%r%r Sender User Name: %2.%r Sender Name: %3.%r Submitted On: %4.%r

Resolve

Check configuration for the message box delivery receipt

Check the configuration for message box delivery receipts.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To configure message box delivery receipts:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. To enable a pop-up message box that informs the user whether a fax has been sent successfully, on the Receipts tab, select the Enable message boxes as receipts check box.

Verify

To confirm that fax delivery receipts will be received by users, you should check the configuration for delivery receipts (including e-mail address from which receipts will be sent to fax senders and the address, port number, and authentication for the SMTP server) and confirm that the local messenger service is enabled.

To check the configuration for delivery receipts:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. To confirm that incoming faxes are being routed to recipients by e-mail, click the Receipts tab and then do the following:
    1. Confirm that the Use these SMTP settings for the Route Through E-mail incoming routing method check box is selected.
    2. In From e-mail address, verify the e-mail address to which all incoming faxes will be received.
    3. In Server address, verify the Simple Mail Transfer Protocol (SMTP) address of the mail server to which incoming faxes will be received.
    4. In Port, verify the port number.
  4. Also on the Receipts tab, click Authentication, and then, based on how your SMTP server is set up, verify that you are using the right authentication method.

Related Management Information

Fax Delivery Receipt Configuration

Fax Server

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