Event ID 32077 — Fax Server Activity Logging

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Applies To: Windows Server 2008 R2

A fax activity log provides you with detailed information about incoming and outgoing fax traffic. It can help you track users' fax activity, track performance, and identify problems and bottlenecks.

The activity log has two text files, InboxLOG.txt and OutboxLOG.txt, which are located in %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog.

Event Details

Product: Windows Operating System
ID: 32077
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_FAX_ACTIVITY_LOG_FAILED_SCHEMA
Message: The activity logging schema file cannot be created. File name: '%1'. Verify that the activity logging folder exists and that it has write permissions for the Network Service account under which the Fax Service runs.%r%r If the schema.ini file exists, verify that it is not used by other applications.%r The following error occurred: %2.%r This error code indicates the cause of the error.

Resolve

Reconfigure the Activity Logging folder

Follow the instructions in "Confirm activity log" to make sure that log files can be opened and accessed. Then, follow the instructions in "Activity log size limits" to review and, if needed, adjust log size limits.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Confirm activity log

Confirm that the activity logging folder exists and that it has write permissions for the Network Service account. Or alternatively, change the location of the activity logging folder.

To confirm the presence of the ActivityLog folder and permissions for that folder:

  1. To open Windows Explorer, right-click Start, and then click Explore.
  2. In the left pane, click the disk that contains the operating system.
  3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
  4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog and confirm that the InboxLOG.txt and OutboxLOG.txt files exist.
  5. Right-click the ActivityLog folder, click Properties, and then click the Security tab.
  6. Ensure that the folder has Write permissions for the Network Service account. 

Activity log size limits

Caution: Incorrectly editing the registry might severely damage your system. Before making changes to the registry, you should back up any valued data.

To modify activity log size limits:

  1. In Fax Service Manager, click the Action menu, and then click Stop to stop the Fax service.
  2. Click Start, click Run, and then type regedit to open the Registry Editor.
  3. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\ActivityLogging, the following values can be edited:
    • To modify the criteria for limiting the activity log, specify one of the following values for the LogLimitCriteria key:
      • For no limit on the activity log, specify a value of 0x00000000. This is the activity log default.
      • To set a limit on the size of the activity log, specify a value of 0x00000001.
      • To set a limit on the age of the activity log, specify a value of 0x00000002.
    • To set the maximum log size, specify a maximum megabyte (MB) value in the LogSizeLimit key. If you do not specify a maximum log size, the default is 50 MB.
    • To set the maximum age of the log, specify a value in months in the LogAgeLimit key. If you do not specify a maximum age, the default is one month.
    • To specify the action to be taken when a limit is reached, specify one of the following values for the LogLimitReachedAction key:
      • To copy the log file and start a new log, specify a value of 0x00000000. This is the default behavior if you have specified a limit on the log file, but did not specify an action.
      • To delete the log file once a limit is reached, specify a value of 0x00000001.
  4. Close the Registry Editor.
  5. In Fax Service Manager, click the Action menu, and then click Start to restart the Fax service.

Verify

To confirm that activity logging is correctly configured, you should confirm the settings for incoming and outgoing activity logging, and verify that the destination folder exists, that the log files exist, and that the folder has the correct permissions.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Confirm settings for activity logging 

To confirm settings for fax activity logging:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. On the Activity Logging tab, verify that the Log incoming fax activity and the Log outgoing fax activity check boxes are selected.

Confirm permissions for ActivityLog folder

To confirm the presence of the ActivityLog folder and permissions for that folder:

  1. To open Windows Explorer, right-click Start, and then click Explore.
  2. In the left pane, click the disk that contains the operating system.
  3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
  4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog and confirm that the InboxLOG.txt and OutboxLOG.txt files exist.
  5. Right-click the ActivityLog folder, click Properties, and then click the Security tab.
  6. Ensure that the folder has Write permissions for the Network Service account. 

Fax Server Activity Logging

Fax Server