Event ID 4448 — Kernel Transaction Manager Resource Manager service

Updated: December 3, 2008

Applies To: Windows Server 2008 R2

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The Kernel Transaction Manager Resource Manager service (KtmRm) is a service that the Microsoft Distributed Transaction Coordinator service (MSDTC) uses to coordinate transactions with the Windows Kernel Transaction Manager. The Windows Kernel Transaction Manager is used to perform System Restore operations.

Event Details

Product: Windows Operating System
ID: 4448
Source: Microsoft-Windows-MSDTC
Version: 6.1
Symbolic Name: IDS_KTMRM_E_LOAD_SYSTEM_RESTORE_INFO_FAIL
Message: KTMRM service failed to load the system restore information. As a result, the service is exiting. Please try restarting the service, if the service fails to start, contact product support. Error Specifics: %1%0

Resolve

Restart KtmRm

The Kernel Transaction Manager Resource Manager service (KtmRm) encountered an error during the loading or processing of System Restore information.

At this time, there is no troubleshooting information for this issue. We recommend that you restart the service. If this does not resolve the issue and you continue to get this error, note any details in the event message, and then contact Microsoft Customer Service and Support (CSS). For information about how to contact CSS, see Enterprise Support (http://go.microsoft.com/fwlink/?LinkId=52267).

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To open Component Services and restart KtmRm:

  1. Click Start, and then click Run.
  2. Type comexp.msc, and then click OK. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. Click Services.
  4. In the Services pane, right-click KtmRm for Distributed Transaction Coordinator, and then click Restart.

    The system stops and then restarts KtmRm.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the Kernel Transaction Manager Resource Manager service (KtmRm) is running:

  1. Click Start, and then click Command Prompt.
  2. At the command prompt, type sc query ktmrm.
  3. The system responds with information about the service. Confirm that these two items appear: SERVICE_NAME: ktmrm and STATE : 4 RUNNING.

Related Management Information

Kernel Transaction Manager Resource Manager service

Application Server

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