Event ID 504 — DNS Server Configuration

Updated: November 25, 2009

Applies To: Windows Server 2008 R2

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The DNS server configuration consists of the settings that determine how the DNS server will function on a network and how those settings are stored and retrieved when they are needed.

 

Event Details

Product: Windows Operating System
ID: 504
Source: Microsoft-Windows-DNS-Server-Service
Version: 6.1
Symbolic Name: DNS_EVENT_REG_ZONE_CREATION_FAILED
Message: The DNS server could not create zone %1 from registry data. One or more of the zone registry key values could be corrupted or the zone file is missing. Use the DNS console to replace or repair any corrupted registry key values or confirm that the zone database is available. For more information, see "Configure zone properties" in the online Help.

Resolve

Correct zone data

A registry value that contains information for a zone is corrupt or incorrect and must be corrected. You can use Server Manager to delete the zone and then recreate it.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Server Manager to recreate a zone:

  1. On the DNS server, start Server Manager. To start Server Manager, click Start, click Administrative Tools, and then click Server Manager.
  2. In the console tree, expand Roles, expand DNS Server, and then expand DNS.
  3. Expand the DNS server, and then expand the folder that contains the zone.
  4. Right-click the zone, and then click Delete.

    Note: If you cannot delete the zone using this method, you must use Registry Editor to delete the registry key for the zone.

  5. Right-click the folder, and then click New Zone.
  6. Follow the instructions in the wizard to recreate the zone.

To delete the zone key in the registry:

Caution: Incorrectly editing the registry might severely damage your system. Before making changes to the registry, you should back up any valued data.

  1. On the DNS server, click Start.
  2. In Start Search, type regedit, and then press ENTER.
  3. In the console tree, expand the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DNS Server\Zones
  4. Right-click the key for the zone, and then click Delete.

Verify

To verify that the Domain Name System (DNS) configuration is correct, verify that all configuration settings are correct, check the event log for events that indicate continuing problems, and then verify that DNS client computers are able to resolve names properly.

To verify DNS configuration settings:

  1. On the DNS server, start Server Manager. To start Server Manager, click Start, click Administrative Tools, and then click Server Manager.
  2. In the console tree, double-click Roles, double-click DNS Server, and then double-click DNS.
  3. Right-click the DNS server, and then click Properties.
  4. Review the settings on each tab, and verify that they contain the intended values.
  5. Expand the DNS server.
  6. Expand a zone folder, right-click a zone, and then click Properties.
  7. Review the settings on each tab, and verify that they contain the intended values.
  8. Repeat steps 6 and 7 for each zone.

To verify that DNS client computers can resolve names properly:

  1. On a DNS client computer, open a command prompt. To open a command prompt, click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type pinghostname (where hostname is the DNS name of a computer with a known IP address), and then press ENTER.

If the client can resolve the name, the ping command responds with the following message:

Pinging hostname [ip_address]

Note: The name resolution is successful even if the ping command reports that the destination is unreachable.

If the client cannot resolve the name, the ping command responds with the following message:

Ping request could not find host hostname

Related Management Information

DNS Server Configuration

DNS Infrastructure

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