Event ID 14002 — TCP/IP Network Connectivity

Updated: January 7, 2009

Applies To: Windows Server 2008 R2

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Network connectivity allows your computer to communicate with other hosts on your network and the Internet. Connectivity might be full (Internet and intranet), partial (local subnet only), or non-existent.

Event Details

Product: Windows Operating System
ID: 14002
Source: tcpip
Version: 6.1
Symbolic Name: EVENT_PS_REGISTER_PROTOCOL_FAILED
Message: QoS: The Packet Scheduler failed to register as a protocol with NDIS.

Resolve

Enable packet scheduler

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To enable packet scheduler:

  1. Click Control Panel, double-click Network and Sharing Center, and then click Manage network connections.
  2. Right-click the network interface you want to change, and then click Properties.
  3. Select QoS packet Scheduler to enable it.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify TCP/IP connectivity:

  1. Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
  2. Click Continue when prompted by User Account Control, and then provide the administrator password, if requested.
  3. Type ping followed by an IP address of another host on the network.
  4. If the ping command succeeds, connectivity is established.

Note:   Windows Firewall might prevent a succesful ping operation. You might need to configure a port exception for the ping to succeed.

Related Management Information

TCP/IP Network Connectivity

Networking

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