Event ID 5004 — Network Adapter Interrupt Failure

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Applies To: Windows Server 2008 R2

Interrupt failures can occur when:

  • The interrupt is already in use by another device in the computer, resulting in a resource conflict
  • The network adapter failed and therefore cannot detect the interrupt

 

Event Details

Product: Windows Operating System
ID: 5004
Source: E100B
Version: 6.1
Symbolic Name: EVENT_NDIS_INTERRUPT_CONNECT
Message: %2 : Could not connect to the interrupt number supplied.

Resolve

Replace or reconfigure the network adapter

The computer has an older Industry Standard Architecture (ISA) bus-enabled network adapter. Replace the network adapter with a newer version that is not ISA bus-enabled.

After replacing the network adapter, use Device Manager to update the driver.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to update the network adapter driver:

  1. Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
  2. Expand Network Adapters.
  3. Right-click the network adapter, and then click Update Driver Software.
  4. Follow the steps in the Update Driver wizard.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to view the status of network adapters:

  1. Click Start, type devmgmt.msc in Start Search, and then press ENTER.
  2. Click Network adapters in the Device Manager tree, and then verify that the network adapter is present.
  3. Right-click the network adapter, and then click Properties.
  4. Device Status should indicate This device is working properly.

 

Network Adapter Interrupt Failure

Networking