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Learn About Outlook Voice Access

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Applies to: Office 365 for enterprises, Microsoft Exchange

When you call the Outlook Voice Access number you'll use Outlook Voice Access to access your voice mail, e-mail, calendar, and contacts.

Outlook Voice Access Overview

You can use Outlook Voice Access from your mobile phone to access your personal e-mail, voice mail, calendar, and contacts. There are two user interfaces for interacting with Outlook Voice Access: voice and touchtone.

To use Outlook Voice Access:

  • Dial the phone number listed on the Voice Mail tab.
  • On Windows Mobile phones, if you've changed the mobile provider's voice mail number, press and hold the 1 key.
  • On non-Windows Mobile phones, press and hold the speed dial key that you set up to call voice mail. This is a different speed dial key than was used to dial your mobile provider's voice mail.

You can review one of the following topics to learn more about accessing your voice mail, e-mail, calendar, and contacts using your mobile phone:

Public and Personal Contact Groups

You can use Outlook Voice Access to send or forward a voice message, an e-mail message, or a meeting request. You can send or forward the message or meeting request to any of the following:

  • A person in your personal Contacts folder
  • A person in your organization’s shared address list
  • A group you’ve created in your personal Contacts folder
  • A public group included in your organization’s shared address list

You can send messages and meeting requests using the voice user interface (if automatic speech recognition has been turned on by your voice mail administrator) or using touchtone inputs on your telephone keypad. You can also use Outlook Voice Access to listen to details about a group, including the members included in the group.

Note

When sending a message to a public group in your shared address list, or a group in your personal Contacts folder that doesn’t include any members, the voice mail system won't give you the option to send or forward the message or meeting request. However, if you try to add a group as one of the recipients of a message or meeting request that you are creating over the phone, the voice mail system will not add the group and say “The message could not be sent because the contact does not appear to have a valid e-mail address" because the group doesn't contain any valid e-mail addresses.

Choosing a Language

You can’t change the language that Outlook Voice Access uses to speak to you and to reply to you when you speak to it. The voice mail system will try to find and use the best match for the language you chose when you first signed in to Outlook Web App or the language that you’ve chosen on the Regional tab in Outlook Web App. If the language you choose isn’t supported by Outlook Voice Access, the voice mail system will use the same language that callers hear when they’re prompted to leave a voice message for you.

What else do I need to know?

  • The Outlook Voice Access Quick Start Guide shows all the Outlook Voice Access menu options and how to move through the menu system. You can download a copy of the Quick Start Guide from the Microsoft Download Center.