The Outlook Autodiscover Provider Returned an Error Status in the XML Response


Topic Last Modified: 2012-02-24

The Microsoft Exchange Analyzer Tool sends an Autodiscover XML/HTTP request to the Exchange Autodiscover service using the Outlook provider schema to locate Outlook settings for the specified user. When an error status message is present in the response, the Exchange Remote Connectivity Analyzer generates the following error:

"The Outlook Autodiscover provider returned an error status in the XML response."

The Autodiscover service is used by Microsoft Office Outlook 2007 and later versions to automatically configure connection settings and locate the URLs for Exchange services including the Availability service, Out of Office Assistant, Web-distributed Offline Address Books, and Unified Messaging. If Outlook is unable to successfully connect to the Autodiscover service, then you will not be able to automatically create your profile settings or connect to the Exchange services.

The following error messages can be returned from the Exchange Autodiscover service:

  • "Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed."

  • "The e-mail address cannot be found."

  • "Client mailboxes must be on Exchange 2007 Server or later."

To resolve this issue, confirm that the account you are using has an Exchange 2007 mailbox and is stamped with a valid e-mail address.

For more information about the Autodiscover service, see White Paper: Exchange 2007 Autodiscover Service.

The Exchange Remote Connectivity Analyzer is a new tool that has limited documentation at this time. In an effort to improve the documentation for each of the errors you might receive, we would like to solicit additional information from the community. Please use the Community Content section below to post additional reasons why you failed at this point. If you need technical assistance, please create a post in the appropriate Exchange TechNet forum or contact support.