Response Group Topology

Communications Server 2007 R2

Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

The Response Group Service enables users to create response groups that automatically distribute incoming calls to groups of agents. It also enables you to configure other settings, such as a welcome message, interactive voice response (IVR), and music on hold.

The Response Group Service can be installed on either Office Communications Server 2007 R2 Standard Edition or Enterprise Edition.

If it is installed in an Enterprise pool, Response Group Service must be installed and identically configured on all Front End Servers in the pool.

For best performance, it is recommended that you install the Response Group Service on Office Communications Server 2007 R2 servers at every location where response groups are required and an IP-PSTN gateway is deployed.

The following figure shows the Response Group Service deployed in an Enterprise pool. In this example, calls from on-site and remote callers can be distributed to both on-site agents and remote agents.

Figure 1. Response Group Service in an Office Communications Server 2007 R2 Enterprise Edition consolidated topology


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