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Event ID 19 — Client Access License Assignment

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Client access licenses (CALs) for Windows EBS must be assigned to user accounts or networked devices for your users to log on to the Windows EBS network. If you assign a CAL to a user account, the user can log on to Windows EBS from any networked device.

Event Details

Product: Windows Operating System
ID: 19
Source: Microsoft-Windows-Windows Server Solutions Client Access Licensing
Version: 6.0
Symbolic Name: LIC_LICTOOL_POPULATE_FROM_SCRATCH_FAILED
Message: PopulateLicenseStoreFromScratch could not be completed due to error code: %1.%r%2

Resolve

Increase available memory

To resolve this issue, increase available memory. If this condition persists, contact Microsoft Customer Service and Support. For information about how to contact CSS, see Support Options from Microsoft Services (https://go.microsoft.com/fwlink/?LinkId=52267).

One way to increase the amount of available memory is to determine if there are any programs or processes running on the server that can be closed. Use Task Manager to determine which processes are using the most memory, and to end those processes.

To perform this procedure, you must belong to the local Administrators group, or you must have been delegated the appropriate authority.

To increase available memory on the server by using Task Manager

  1. On the Management Server, right-click an empty area of the taskbar, and then click Task Manager.
  2. Click the Processes tab.
  3. Make sure that the User Name and Memory (Private Working Set) columns appear. If they do not appear, on the View menu, click Select Columns, select the User Name and the Memory (Private Working Set) check boxes, and then click OK.
  4. Select the Show processes from all users check box.
  5. To sort the processes by memory usage, click the Memory (Private Working Set) column header.
  6. Determine if you can end any of the memory-intensive processes.
  7. To end a process, click the process name, and then click End Process.
  8. Click End Process to confirm that you want to end the process.

If you cannot increase avaliable memory by using Task Manager, or if this issue still occurs after you try to increase available memory, restart the server.

Verify

You must use an account that is in the Domain Admins group to perform this procedure.

You can monitor the assignment of CALs in the Administration Console.

To view CAL assignments

  1. Click Start, click All Programs, click Windows Essential Business Server, and then click Windows Essential Business Server Administration Console.

  2. Click the Licenses tab.

  3. Click User Licenses. 

    The results view shows the user accounts that are set up in Active Directory Domain Services (AD DS) and the CALs for Windows EBS that are assigned to them.

    Note: The Administrator account is automatically assigned a Premium Edition CAL in all editions of Windows EBS. You cannot unassign this CAL.

  4. Click Device Licenses. 

    The results view shows computers and devices in AD DS and the CALs for Windows EBS that are assigned to them.

Client Access License Assignment

Windows EBS